respond.io
Roadmap
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Boards

Feature Request
1167
Help Center Request
35

Roadmap

Under Review

Automatically close conversation after a defined period
Feature Request
Snooze: Allow relative time options for snoozing (e.g. 2 hours)
Feature Request
Notifications: Notify when contact is un-snoozed
Feature Request
Respond AI: AI Closing Note Category and Summary
Feature Request
HubSpot: Contact Information Sync
Feature Request
Salesforce: Contact Import
Feature Request
Salesforce: Contact Information Sync
Feature Request
HubSpot: Bi-Directional Automatic Contact Creation
Feature Request
HubSpot: Activity Logging
Feature Request
Salesforce: Activity Logging
Feature Request
Workflows: Support HubSpot Actions
Feature Request
Workflow: Support Salesforce Action
Feature Request
HubSpot: Respond.io Action within HubSpot Workflows
Feature Request
Salesforce: Respond.io Action within Salesforce Flows
Feature Request
Business Problem: Meeting/Appointment Booking
Feature Request
Calls: Enable Call Transfer and Forwarding
Feature Request
Calls: Allow Multiparty Conferencing
Feature Request
Calls: Voicemail Setup
Feature Request
Calls: Automations and Workflows
Feature Request
Calls: Call Transcription
Feature Request
Calls: AI Call Summary
Feature Request
Chat Import: Import Chat History from WhatsApp or WhatsApp Business
Feature Request
Instagram: Enable Public Reply to comments
Feature Request
Instagram: Support Instagram Private Replies
Feature Request
Facebook: Public Reply
Feature Request

Planned

Reports: Advanced Lifecycle Analytics and Visualization
Feature Request
Reports: Track Ad Costs and Contact Generation
Feature Request
Mobile App: Support Channel Calls on the Mobile App
Feature Request
Reports: Add Contact Source Attribution
Feature Request
Calls: Enable IVR integration and Call Queuing
Feature Request
Calls: Record and Playback Calls
Feature Request
Reports: Show Reports and Insights on Call Activities
Feature Request
Email Digest for Lifecycle Recap Reports
Feature Request
Calls: Enable core capabilities such as Assign , Unassign, and Mute
Feature Request
New Channel: VoIP (Inbound Call)
Feature Request
New Channel: VoIP (Outbound Call)
Feature Request
CRM: Salesforce Integration - Basic
Feature Request
Inbox: Filter conversations by unread and unreplied messages
Feature Request

In Progress

Settings: Improve Information Architecture of Settings
Feature Request
Workflows: Allow Trigger to run for all/any Meta CTC and TikTok Messaging Ads
Feature Request
Calls: Activity Logging
Feature Request
CRM: HubSpot Integration - Basics
Feature Request
Calls: Customizable Sound Notifications for Incoming Calls
Feature Request
Lifecycle: Add Won/Lost stage
Feature Request
Messenger: Support Messenger Calls
Feature Request
WhatsApp Call Billing
Feature Request
Settings: Dark Mode Feature for Desktop Web Platform
Feature Request
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