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Feature Request
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Feature Request
680
Roadmap
Under Review
146
CRM: HubSpot Integration
Feature Request
32
Workflows: Drag and Drop multiple steps at the same time
Feature Request
74
Workflows: Delete a step without deleting all the steps below it
Feature Request
59
Reports: Count only business hours in the "First Response Time" and "Average Resolution Time"
Feature Request
61
Workflows: Send WhatsApp Template with Ask a Question Feature
Feature Request
39
Option to Change Workspace's Icon
Feature Request
64
Multiple choice Buttons for WhatsApp
Feature Request
34
Custom Sidebar Integration: Get and Display External Data in Messages Module
Feature Request
28
Workflow Step: Check Google Sheet (Lookup)
Feature Request
19
Workflows: Add Actions for the Trigger Contact Field Updated
Feature Request
38
Worflows: Ability to Edit Workflows without Stopping Them
Feature Request
34
Workflow Analytics: Ability to analyze the performance of workflow
Feature Request
151
Tag Manager
Feature Request
230
Block/Ban Contacts Feature
Feature Request
19
Email Channel: Add rich text editor
Feature Request
68
Allow Agent's Signature
Feature Request
50
Granular/Custom User Access Level (Permissions)
Feature Request
39
360dialog WhatsApp API: Mark Incoming Messages as read when a reply is sent
Feature Request
22
Dashboard: Adding pagination to the Merge Suggestions widget
Feature Request
21
Custom Field: Contact Field & Custom Field History
Feature Request
106
Improvements to Contact Bulk Actions
Feature Request
85
Messages: Support Sending Stickers (e.g. LINE, Whatsapp, etc.)
Feature Request
39
Dialogflow: Send attachments from respond.io to Dialogflow
Feature Request
39
User collision detection
Feature Request
57
Delayed sending of messages / Schedule messages send-out
Feature Request
Planned
20
Messages: Support Receiving Stickers
Feature Request
23
Search: Global Search bar
Feature Request
22
Reports: Breakdown "Conversations Opened" chart "by Channel"
Feature Request
10
Reports: Measure User Performance (first response time, resolution time) based on assignment time
Feature Request
15
Reports: Breakdown "Contacts Added" chart "by Channel"
Feature Request
11
Reports: Filter Heatmap for Conversations Opened by Source (Contact, User, etc.)
Feature Request
16
Reports: Add "first response time" and "resolution time" breakdown table
Feature Request
60
New Integration: Integromat (make.com)
Feature Request
148
Search: Search in Messages Module
Feature Request
84
Reports: In Depth Metrics for Broadcasts (Broadcast Analytics)
Feature Request
8
Contacts: Fix Contact duplication by email casing variations
Feature Request
21
Channels: Disconnect a Channel from a Contact without removing the historical messages
Feature Request
206
Manual Ejection of Workflow at Messages Module (Stop Workflow for a Contact)
Feature Request
95
Workflows: Channel Events Trigger
Feature Request
17
Viber Channel: Support For Viber Deeplinking
Feature Request
33
Data Export: Add Conversation ID to Messages
Feature Request
36
New Notification Preference: Send me notifications for contacts assigned to me or unassigned
Feature Request
58
New Channel: Email Outlook
Feature Request
In Progress
38
New Native Mobile App for iOS and Android (improved performance)
Feature Request
16
Broadcast: Add an option "Save as a draft"
Feature Request
57
Broadcast: Send Broadcast to "Last Interacted Channel"
Feature Request
27
Broadcast: Edit a scheduled Broadcast
Feature Request
67
Broadcast: Target Audience based on filtered conditions (Contact Fields and Tags)
Feature Request
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