Changelog
Follow up on the latest improvements and updates.
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AI Agents can now send files and images as rendered attachments — no more plain links that send Contacts clicking out of the conversation.
Images show as inline previews. Documents appear as file chips with the filename and type. All attachments land in the Attachments tab.
Starting July 2026, Contacts can adopt usernames to message your business without sharing their phone number.
What’s new:
- Automatic Contact identification:Respond.io identifies Contacts with their BSUID if there’s no phone number, so your business continues conversations as usual.
- Request phone number button:Let Contacts share their phone number directly in the conversation — available in Marketing and Utility message templates.
- Integration support:Â Webhook events and the Developer API now include BSUID, so your third-party integrations can map and sync Contacts even when no phone number is available.
AI Agents just got better at keeping up with your conversations! They can now recognize when they’ve been assigned to a conversation or when a closed conversation is reopened by a Contact. This gives them more context to greet Contacts, continue follow-ups or route conversations the right way.
Here’s what’s new:
- Knows when it’s assigned:Your AI Agent can greet Contacts or take the next step when assigned by a human agent, Workflow or another AI Agent.
- Spots reopened conversations:Your AI Agent can tell when a Contact comes back to a closed conversation.
- Works with event-based instructions:Add prompts like “When you are assigned…” or “When a conversation is reopened…” to guide what your AI Agent should do.
To get started, update your AI Agent instructions with assignment or reopened conversation scenarios. Learn more
Here's what's new:
- Contact source tracking:Track where your Contacts come from the moment they reach out through a Growth Widget.
- Reports:Â Compare widget performance to see which campaigns are bringing in the most Contacts.
- Workflows:Â Trigger automations based on which widget started the conversation using three new trigger variables.
Connect Cal.com with respond.io to view meetings and share booking links from the conversation view.
What's new:
- View a Contact's upcoming and past meetings directly in the Inbox and Contact modules.
- Share Cal.com booking links without leaving respond.io — select an event type and the link copies to clipboard.
Go to
Settings > Integrations > Cal.com
to connect your account.
Want a clean inbox and accurate reporting? Inactive conversations now close automatically, so your team works from a focused Inbox with resolution times that actually reflect their effort.
Here's what's included:
- AI-generated category and summary added with every closed conversation
- Configurable auto-close timer to match how your team works
- Closing source visible in Reports > Conversationsto track how every conversation was closed
Configure and enable these settings in
Workspace Settings > Conversations
.
We’re moving webhook traffic to a dedicated domain to improve the reliability and scalability of your integrations. Your webhook URL will change from to .
What this means for you
Most Channels will be updated automatically—no action needed. However, the following Channels require a one-time manual update:
- WhatsApp Cloud API
- MessageBird SMS
- Vonage SMS
- Custom Channel (Webhook)
- Custom Channel (SMS)
To update, go to your Channel settings and copy the updated webhook URL ( and update the webhook endpoint in your Channel provider platform.
Need help? Contact our support team.
Important note:
The current webhook URL will be deprecated on 5th August 2026
. After this, messages sent to the old URL will no longer be delivered. We recommend updating as soon as possible to avoid any disruption.
We’ve refined several areas of the mobile app to create a more consistent, and responsive messaging experience.
Here’s what’s new:
- Improved Inbox and conversation views:Conversation lists, search screens, and message layouts have been updated with cleaner layouts and clearer visual organization.
- Intuitive message composer:Quick access to actions make composing messages simpler and intuitive.
Together, these improvements make messaging on the go smoother, clearer, and easier to manage.
You can now create your own Facebook Messenger message templates in respond.io—giving you more flexibility to start conversations with messages tailored to each lead, instead of relying solely on Meta’s pre-approved options.
Design templates with your own message content and variables, and enhance them with optional headers (text or image), or URL buttons. Once submitted, Meta will review and approve your templates (typically within 24 hours), after which they’ll be ready to use across Inbox, Workflows, and Broadcasts.
Keep in mind:
- Only utility templates are supported — promotional content will be rejected by Meta
- Templates can't be edited after submission (Meta requirement)
Create your templates today to start conversations faster with messages that fit your needs.
Your Voice AI Agent can now transfer an ongoing call to a human agent in real time — keeping the caller on the line from start to finish.
Here's what's included:
- Seamless AI-to-human call transfers during live calls
- Automatic fallback if a transfer is missed or declined
- Transfer events logged in your Inbox for full visibility
- Test mode lets you validate transfer behavior before going live
To set it up, define your transfer conditions in the Handle Calls AI Action. Specify when the AI Agent should escalate, and which agent or team to route to.
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