Changelog
Follow up on the latest improvements and updates.
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📱 Two exciting updates are now live on mobile—designed to help you reply faster and stay organized.
What’s changed?
✅ New
Unreplied filter
to spot conversations that still need a response✅
Collapsible contact events
for a cleaner, easier-to-read chat view🔔
Note:
Only new and unreplied messages from Feb 12, 2025
onwards will appear. Older messages will not
appear in the conversation list. Stay focused, reduce clutter, and never miss a message again! 🙌
Learn more here.
We’ve
doubled the character limit
for internal comments from 1,000 to 2,000 characters!
Now, you have more room to add context, details, and important notes—without worrying about cutting your thoughts short. Enjoy a smoother and more flexible commenting experience! 🎉
Managing calls on respond.io just got easier! Our new
dedicated Calls view
lets you can track and organize all call interactions in one place. This is the first of many improvements to make calls a fully integrated part of your workflow.What’s new?
✅
All call activities in one place
– View missed, ongoing, and completed calls at a glance.✅
Easily navigate calling Contacts
– See call history for each Contact and reconnect easily. ✅
Smart filtering & search
– Find specific call activities, including missed, ongoing, no answer, and ended calls.This update is just the beginning—we’re making calls even better on respond.io.
Try it now in your Inbox!
🚀
Managing your inbox is now
more efficient than ever!
We’ve introduced the Unreplied Filter
as a toggle, helping you focus on conversations that need a response.- 🔎 Easily filter to show only unreplied conversations.
- ⚡ Quickly identify and reply to messages that require attention.
- ✅ Ensure no important conversation gets missed, even in high-volume chats.
With this update, you can
prioritize responses effortlessly
and keep your inbox organized. Try it now!📚 Learn more here.
Important Note:
This filter will include all new messages
and unreplied messages from February 12, 2025
onwards. Any messages older than February 12, 2025 will not
appear in the conversation list. 
Managing Contacts on the go just got easier! You can now view HubSpot and Salesforce Contact properties directly in the mobile app.
- Quick access to key details– See important Contact properties without leaving the app.
- Tap to copy– Easily copy Contact details for seamless sharing.
- Open in HubSpot or Salesforce– Jump straight to a Contact’s profile in your CRM with a single tap.
Update your respond.io Inbox app now to explore these improvements! 🚀
📚 Learn more here.
Calling just got easier!
We’ve relocated the outgoing call button
, making it quicker to initiate calls and switch between supported Channels—all from one location. Plus, as new call-supported Channels roll out, they’ll appear here, ensuring a seamless calling experience.Stay connected effortlessly! 🎉
We’ve upgraded the
Snooze feature
to give you better control over follow-ups
and keep you on top of your conversations!🆕 Now, you can snooze a Contact for
30 min, 1 hour, 3 hours
.✅ Plus, all existing options like tomorrow, next week, and custom times.
Never miss a follow-up again
- When a Contact is snoozed, you’ll now see exactly when they’ll be backin your inbox.
- You’ll receive a notificationwhen a snoozed Contact is automatically unsnoozed, so you can follow up at the right time.
- Need them back sooner? Just Unsnoozeanytime with one click.
Stay organized, follow up on time, and close more conversations efficiently!
🚀
We’ve introduced a new layer of web application firewall (WAF) protection to
strengthen security and provide enterprise-grade defense for you and your data
. These enhancements work seamlessly in the background, keeping your account secure without interruptions.Security’s taken care of—so you can focus on what matters! ✅
Managing customer conversations just got easier —
respond.io now integrates with Salesforce!
🎉What’s new?
- View Salesforce contact fieldslike email, phone number, lead source and more directly in the Inbox and Contact modules.
- Streamline processesand reduce the need to switch between platforms.
How to get started:
- Go to Integrationsin your workspace.
- Connect your Salesforce account.
- Start viewing Salesforce datainside respond.io!
🚀
More Salesforce updates are on the way
– Stay tuned for upcoming releases that will unlock even more capabilities.📍 Available now in the Integrations module!
Learn more here.
We’re excited to announce the release of the HubSpot integration! Now, you can connect HubSpot with respond.io for a seamless experience.
What’s new?
- View HubSpot contact properties like email, phone number, lifecycle stage, and more directly in respond.io
- Streamline processes and reduce the need to switch between platforms.
Getting started is quick and easy:
- Go to the Integrationsmodule in your workspace.
- Connectyour HubSpot account
- View HubSpot propertiesinInboxandContacts!
🚀
More HubSpot updates are on the way
– Stay tuned for upcoming releases that will unlock even more capabilities.📍 Available now in the Integrations module!
Learn more here.
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