It has been a long month for us but we are back with
NEW EXCITING FEATURESfor you. We took some time looking at our broadcast module, thinking of what can be done better to suit your broadcasting needs. Here is the list of new and improved features for this release :
[NEW] Broadcast via WhatsApp Business API Template- We heard you and now you can send broadcasts to your WhatsApp contacts using WhatsApp Template Messages. Start preparing your templates so that you can start scheduling your broadcasts soon! Link
[NEW] Broadcast via Facebook Tagged Messages- This isn't something requested but we thought why not include broadcasting via Facebook, one of the largest social media in the world. You can now bulk send messages to your Facebook contacts but please be mindful to comply with Facebook's regulation. Link
[NEW] Redesigned Broadcast Dialog- The broadcast dialog is redesigned with a new look and feel for better usability. In addition to that, you can also check and verify your broadcast content by sending a test broadcast to yourself or any other recipient. This way, you do not need to worry too much when sending a broadcast message to thousands of recipients. Link
[NEW] Using Dynamic Variable in Broadcast- The broadcast fun hasn't ended yet and another feature that is highly voted, using dynamic variable values in your broadcast content. Personalize your broadcast message by including dynamic variables and give your audience a thoughtful touch.
[IMPROVED] Better Websockets Performance- For better web chat experience, we looked into what can be improved and did the necessary improvements to make sure you stay connected to your contacts. On top of that, we also included the message delivery status to aid contact resolution.
[IMPROVED] Contact's Flag based on phone number- We have improved our logic to populate the contact's flag based on the phone number provided by the channel. Read more here!
[IMPROVED] Preview of Snippet Content- We are including the snippet content into the preview so you can be sure of what you are sending to the contact. Read more here!
[IMPROVED] Descriptive Error Messages- If you encountered an error while sending a message, you can now find the descriptive error messages from the channel by hovering on the message. Find out more here!
and not to forget the never-ending list of bugs...
- Corrected pagination links in Contacts API
- Increased contact limit while assigning tags
- Handling generic file types for incoming attachment from LINE
- Resolved Telegram attachments for broadcasts
- Ability to download billing invoice from the platform
This release we completed a big feature, 🏢
Organization Billing! Your organization will no longer need to depend on a Space Creator but now you can have multiple Organization Admin to manage your organization. More than that, we have also introduced new roles, Billing Admin and User Admin to manage some responsibilities on the platform. Learn more about Managing an Organization!
[NEW] Reseller Developer API- The developer API works with the reseller's custom domain now so resellers can let their clients use the API to perform specific functions via API. Read more here!
[NEW] Easier way to connect to LINE- We have removed the unnecessary steps and it is now faster and easier to connect to LINE. Check out the documentation here!
[NEW] Increased bulk tagging limit- Previously it was capped at 25 contacts and now you can assign tags up to 100 contacts at once. Learn how to bulk assign tags here!
[IMPROVED] Added contact object to Dialogflow Fulfillment- Good news, we added the contact object to the Fulfillment Webhook Request for your usage! Check it out here!
[IMPROVED] Updated the LINE URL for QR Code- We updated our URL scheme based on LINE's latest documentation so your contacts can use this scan code to redirect to your LINE official account!
[IMPROVED] Increased character limit for WhatsApp Template Messages- Need to compose a longer WhatsApp Template Message? You can now write up to 1024 characters in a Template Message.
and not to forget, here comes the annoying bugs...
- Added support for handling Twitter Echo messages
- Ignored incoming group messages for Telegram
- Fixed and ignored the Message Delivery Status for Facebook Broadcasts
BIG ANNOUNCEMENT! The Mobile App is finally here!
Yes, the long-awaited feature request is finally fulfilled. The respond.io Mobile App has made it to iOS App Store and Google Play Store! Quick, download it now and tell us how does it feel.
Apart from this big feature, we did a
HUGEround of refactoring of the platform to improve the experience for all of you. Check out what we did :
[NEW] Ability to open multiple Spaces- If you have to manage multiple spaces at one go, here is a good news for you, you can now open multiple spaces on multiple tabs in the same browser. Just be sure to check the space you are working on.
[NEW] Agent's Read/Seen Receipts- Previously, when a contact sends a message, the message was immediately marked as read to the contact. Your contact must have been wondering why is there no response after the message it read. So we made some changes and only send the read receipt when the agent replies to the contact so your contacts don't get frustrated.
[IMPROVED] Faster Loading Platform- We did some digging around and look for ways to improve the loading time of the platform. After many challenges, we adopted a few methods to load the platform faster so you all can get to your work faster.
[IMPROVED] Improved Messages Module- Fixed some user interface issues and reduced the debounce time for better performance. Loading conversations in the Messages Module will be faster than before. We also added a lazy-loading for the Emoji Picker.
[IMPROVED] Dashboard Stats- Some of you may have experience with the delay or miscalculation of the stats. We heard you and we fixed it already!
[IMPROVED] Refactored Messaging Server- Yes, we took a good look on our messaging servers and cleaned it up to make sure they are performing and achieving what is intended to make sure the platform is working fine for you.
and not to forget, here comes the annoying bugs...
- Duplication of Dialogflow Echo Messages on Facebook.
- Handled the file transfer complete event for 360Dialog
- Custom Fields of type Checkbox (i.e. Boolean) were not showing.
- Template Messages content didn't support line-breaks.
This release, we built some
[NEW] Message Status- No more guessing, now you can find out whether or not your contacts received or read your message. The message status will help you to check on your customer engagement. Find out more about Message Status now!
[NEW] WhatsApp Message Templates- The WhatsApp upgrade is finally here! You can now send Message Templates to your WhatsApp contacts with WhatsApp Partners API. Read up here on how to set up!
[NEW] Teams- Build teams within your space for better visibility and resource management. Your team can work collaboratively and be more productive while resolving issues for your contacts! Add a team now!
[NEW] Shared Views- Yes, you can now share your views with other users on the space so everyone sharing the view can be aligned. You can set your share settings to Private, Public or Shared depending on the needs.
[NEW] Customizable 'Get Started' button text for Viber- We know some of you may want to have something different for the 'Get Started' button text on Viber. Don't worry, we got you covered! You can now change the button text to anything you prefer.
[NEW] New Settings interface- We have a new look for our Settings page! We want our users to be able to navigate around the Settings page easily. Check it out now and give us your feedback!
[IMPROVED] Removed delete confirmation- We made things a little bit easier for you guys and removed the step to type the word 'DELETE' during deletion with an exception to space deletion ⚠.
[IMPROVED] Added 'Scan Code' for 360Dialog- Yay, there is a code scanner function for 360Dialog. Check it out and share it with your audience.
and we fixed some annoying bugs too...
- Webhook URL on 360Dialog (Whatsapp)
- Contact locale not properly stored on Twilio (SMS and WhatsApp)
- Images were received as XML on Twilio (Whatsapp)
For this update, we have a few exciting features for you and here it is :-
[NEW] User Activity Status- Agents can now update their status, set an inactivity period or let the system handle it for you automatically. Find out more here!
[NEW] Profile Avatars- Yay, now agents have avatars to make contacts assignment easier. Here is how you can update your profile avatar!
[NEW] Automatic Contact Assignment- Finally, we now provide you with an option to assign contacts to an available agent automatically. Learn more here on how to set up automatic contact assignment for your space.
[NEW] Editing and Deleting Views-
Segmentsare now called
Viewsand you can edit, delete or rename a view when it is necessary.
[NEW] Facebook Messenger Tags- Can't send message to a Facebook contact after 24 hours? Don't worry, the solution is here. You can now send messages to your Facebook contacts after the 24 hours messaging window as long as you tag your messages correctly.
[IMPROVED] Searchable Agent Dropdown- No more looking through the list manually when assigning a conversation, just search for the agent's name and assign to them right away. Check it out here!