We’ve added a new Developer API endpoint that lets you retrieve the full message history for a specific contact, making it easier to work with conversation data across your systems.

Use the Developer API to build more reliable and better-informed integrations. Lean more here

We’ve rolled out a round of UI improvements and fixes across the platform, including small layout refinements, more consistent interactions, and visual polish in various areas. Together, these updates make the interface feel clearer, more reliable, and smoother to use overall.

We hope you enjoy exploring the updates!

AI Assist can now use images and PDFs as part of the conversation context, giving it a complete view of the information your Contacts share.

Enjoy smarter, more complete replies, now powered by all the context your customers share.

We’ve just rolled out knowledge source reranking — a new feature that helps our AI pick the most relevant information before generating a response. By filtering and prioritizing knowledge sources automatically, the AI now works smarter from the very start.

Here’s what this means for you:

Start enjoying clearer, smarter AI responses!

The AI Agent can now trigger your existing Workflows based on your instructions, turning conversational intent into actions instantly.

Write simple instructions. Let the AI Agent do the talking — and Workflows handle the doing.

Learn how to set it up here.

AI Agents can now leave internal comments in conversations, so your team gets the right context without digging through chat history.

📝 : Let AI Agents post internal notes directly in the Inbox (great for handoffs and escalations).

👀 : Capture key details like intent, summary, and next steps in a single comment.

📣 : Tag specific teammates in the comment when you need attention on a conversation.

Learn how to set it up here.

You can now receive and save sent to you via When someone shares a , you’ll see it directly in the Inbox — and with just one click, you can add them to your Contacts list.

No more copying and pasting — saving shared Contacts is now quick and effortless!

You can now view transcripts for audio messages processed by AI Agents—no playback needed. Transcripts appear right below the message bubble on both web and mobile, making it easier to review conversations, understand what was said and verify AI responses at a glance.

Enjoy clearer, more transparent conversations with AI! ✨

Say goodbye to replaying recordings or digging through long transcripts. With AI-powered summaries, you get a clear, concise breakdown of every call.

Each recorded call now comes with an AI-generated snapshot highlighting key points and next steps, making follow-ups and handovers smoother than ever. You can quickly the summary or it for external sharing.

Learn more about setting up call recording and transcripts here.

We are announcing the respond.io MCP Server — an open-source implementation of the Model Context Protocol (MCP) that makes it easier for developers to connect AI assistants and automation tools to the Respond.io API.

👉 Learn more