Changelog
Follow up on the latest improvements and updates.
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You can now add a “Call on WhatsApp” button to your WhatsApp templates. Contacts can call you through WhatsApp, directly from the message template — while your product or service is still on their mind.
When they call, you automatically get permission to call them on WhatsApp anytime in the next 7 days. No permission request needed.
Your AI Agent is now powered by multiple AI models behind the scenes. If one model experiences downtime, your AI Agent automatically switches to another, so your conversations keep going without interruption.
Why this matters
- Keeps running with fewer interruptions:If something happens behind the scenes, your AI Agent switches to another model automatically. No action needed from you.
- Faster, better responses:We've upgraded to the GPT-5.4 model family, so your AI Agent replies 2-3x faster with better accuracy.
- Follows your instructions more closely:The new model sticks much more closely to what you've written, which means your instructions matter more than ever.
Note:
The new model follows your prompts more closely. If your AI Agent behaves differently, review your instructions to make sure they're clear and specific.
AI Agent now knows which agents are online and where your Contacts come from — so you can set it up to put that context to work.
Here’s what’s new:
- Online-only assignment: Leads receive faster replies from online agents, so every opportunity gets acted on.
- Ad-aware conversations: When a lead comes in from a Meta or TikTok ad, AI Agent already knows the context and tailors its reply.
Turn every call outcome into immediate action. Automatically tag contacts, assign conversations, send follow-ups, or notify your team as soon as a call ends.
Build Workflows based on call outcomes (answered, missed, or no answer) across WhatsApp and Telnyx VoIP, with access to call details, contact details, agent details, call recording, and AI call summary for smarter automation.
Note: Call transcript is not available as a workflow variable in this phase.
Add the Call Ended trigger to your Workflows to get started.
What we did
We upgraded our core database engine, rebuilt query indexes, and migrated to a new search infrastructure with a more efficient indexing and retrieval pipeline.
What's improved
🚀
Faster platform
— Load times across core modules are now up to 10x faster. Performance stays consistent even during peak hours.🔎
Faster search & filters
— Search and filtering across the platform is now up to 10x faster. Find contacts, conversations, and data instantly.🧠
Faster AI responses
— Knowledge search is now up to 10x faster, so your AI Agent responds even quicker.
Prefer reading over listening? You can now convert audio messages from your Contacts into text.
Why this matters
- Turn voice notes into instant text:Convert inbound audio messages into readable text so you can quickly scan and understand the message at a glance.
- Review audio messages anywhere:Once converted to text, you can scan messages at a glance — whether you’re in a meeting, in a quiet space or on the go.
WeChat channel connections now use an official third-party authorization flow through the WeChat Official Account Platform, making setup simpler and more reliable.
What’s new
🔐
Official third-party authorization:
Connect your WeChat Official Account by logging in to the WeChat Official Account Platform and granting permission to respond.io, with no manual credential configuration required. ⚙️
Simplified channel setup:
App Secret, Webhook URL, and Verification Token are no longer required for new connections. Setup is now faster and more streamlined.🔄
No changes for existing users:
If you have already connected a WeChat channel, it will continue to work as usual. No action is required.Learn how to connect your WeChat Official Account.
Never miss a reply or reaction to your Instagram Stories again. You can now choose whether Story replies automatically open a conversation—just like any inbound message.
Why this matters
🔔 Get notified the moment Contacts reply or react to your Story.
⚡ Help agents respond faster without missing new replies.
🎯 Prioritize and follow up with high intent leads from active Instagram Story campaigns to drive conversions.
Start turning every Story reply and reaction into a revenue opportunity.
Your AI Agent can now send HTTP requests to external systems, enabling real-time data retrieval and seamless actions directly within conversations.
Instead of just replying to messages, the AI Agent can interact with your systems to complete requests end-to-end — like checking order statuses, retrieving account details, or triggering backend actions. Before making a call, it automatically collects any required customer information to ensure smooth, accurate execution.
With HTTP Requests, you can now:
- Resolve more requests without human intervention
- Deliver faster, more accurate responses using real-time data
- Automate more complex, end-to-end processes at scale
Connect your systems to start building smarter, more autonomous AI-powered conversations.
Learn more here.
WhatsApp templates just got more powerful and easier to use, helping you drive more conversions while simplifying API processes.
Add coupon codes to marketing templates
You can now add a coupon code button in your WhatsApp marketing templates. Contacts can instantly copy the code from your message, making it easier to redeem offers and take action.
Copy WhatsApp template payload for developer API
Sending WhatsApp templates via our API is now easier. You can copy the template payload and use it directly with our Send Message API. No more guesswork—just copy, paste and send with confidence.
Explore these new enhancements today and make every WhatsApp template more effective.
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