Changelog
Follow up on the latest improvements and updates.
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Weâre excited to announce major updates to Lifecycle that make managing your sales process easier and more insightful than ever!
Track Lost Stages with Ease

Lifecycle now has
Lost Stages
, designed to help you monitor and manage drop-offs in your sales funnel.- Comes with our pre-configured Cold Lead stageto track unresponsive Contacts.
Fully customizable: Add, edit, or tailor Lost Stages like:
- Unqualified: Contact doesnât meet criteria.
- No Response: No replies after multiple follow-ups.
- Lost to Competitor: Chose another product or service.
Real-Time Metrics on Your Dashboard

Stay informed with real-time Lifecycle insights, now on your Dashboard. View:
- Total Contacts in each Lifecycle Stage (excluding Lost Stages).
Key conversation stats:
- Open Conversations
- Snoozed Conversations
- Unassigned Conversations
Weâve also made it easier to integrate Lifecycle into your daily processes:
- Assign Contacts to Lost Stages directly from the Inbox moduleduring interactions.
- Filter Contacts by Lost Stages in InboxandContacts modulesfor targeted follow-ups or analysis.
Start using Lifecycle Lost Stages to gain better visibility into your sales process and improve decision-making! đ
Learn more here.

Weâve supercharged our platformâs speed to make navigating between modules faster and more seamless than ever. With these technical improvements, youâll experience reduced load times and smoother transitions, keeping your workflow uninterrupted.
Enjoy a faster, more responsive platform today! đ

Weâve added a new sound notification setting for incoming calls! Now, you can choose when to receive sound alertsâwhether itâs only for assigned calls, all incoming calls, or none. This ensures you stay focused without unnecessary interruptions.
Enjoy a more personalized and distraction-free experience! đ
Weâve redesigned the Settings module to make it easier and quicker for you to navigate and find what youâre looking for. This update splits Settings into three distinct sectionsâ
Personal
, Workspace
, and Organization
âeach with its own dedicated page and streamlined navigation.
Explore it now by selecting the Settings icon on your dashboard and choosing which section youâd like to manage first.
Enjoy a more intuitive and organized Settings experience today! đ

Streamline your conversations with ease! đ The Inbox module now features a unified dropdown for filtering and sorting to manage your conversationsâall in one place.

Whatâs in it for you?
- Access all sorting and filtering options without switching views.
- Quickly locate the conversations you need to focus on.
- Keep your inbox organized with just a few clicks.
đ Available now in the Inbox module!

Weâre thrilled to announce the launch of the TikTok Channel, now in Open Beta! This exciting addition lets you connect with TikTok users from all over the world like never before. Respond instantly, track engagement, and streamline conversationsâall within respond.io.
Why TikTok Channel is a game-changer đĄ
- đŹ Respond in real time: Handle TikTok inquiries quickly and qualify leads faster.
- đĽ Centralize conversations: Manage TikTok messages alongside all your other channels in one unified inbox.
- đ Optimize campaigns: Analyze TikTok Messaging Ads performance with detailed reports on conversations, helping you refine strategies and achieve better results.
Get started in three simple steps âĄ

Connecting TikTok to respond.io is easy:
- Go to Settings > Channelsin your account.
- Connect your TikTok Business Account.
- Start managing all TikTok conversations seamlessly.
Gain powerful insights with reports đ

Supercharge your campaigns with detailed breakdowns of TikTok interactions:
- See where messages come from, including those driven by TikTok messaging ads.
- Analyze message performance to track engagement and conversions for smarter decision-making.
⨠Start managing TikTok conversations today and take your business to the next level!
Note:
- TikTok Business Messaging is in Open Beta and currently unavailable on respond.io for organizations registered in the United States.
- Business Accounts in the European Economic Area, Switzerland, and the United Kingdomcannot use the API to manage or send direct messages.

Weâve enhanced how thumbnails are generated for videos and images sent through the platform. Thumbnails are now created seamlessly and in a compressed format, optimizing performance without compromising quality.
This upgrade speeds up thumbnail processing and reduces the load on your system, ensuring faster responses and smoother platform performance.
Enjoy a quicker and more reliable experience on respond.io! đ

WhatsApp Calls is now in open Beta for all users!
This game-changing feature lets you connect with customers more personally and efficiently through voice calls on the platform.Note: WhatsApp Calls are currently supported for phone numbers from Mexico, Brazil, India, and Indonesia only.
Why use WhatsApp Calls?
Streamline your customer communications and provide a personalized experience for sales, support, and beyond.
Whatâs new?
- Expanded availability: WhatsApp Calls are now available to every user with the allowed phone number regions.
- Seamless billing: Charges are tracked per minute and billed based on Metaâs pricing structure, ensuring transparent cost management.
- Integrated WABA balance: Call charges are automatically deducted from your WABA balance, making expense tracking hassle-free.
- Minimum balance requirement: Maintain a $10 minimum balance to ensure uninterrupted calling services.
Start making calls now! Learn more

Weâre excited to announce that dark mode is now available on the platform. Thatâs it!

Weâve improved how you select ads in
TikTok Messaging Ads
and Meta click-to-chat ads Workflow Triggers!
You can now choose specific ads or all current and future ads under your ads accounts to trigger your Workflow.This means no more manually updating your Workflows whenever you launch a new adâjust set it and let your Workflows run seamlessly. Enjoy greater flexibility and simplicity when managing your ad-triggered Workflows.
Take control of your ads related Workflows today! đ
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