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Changelog

Follow up on the latest improvements and updates.

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new

Automatically Create Contacts from HubSpot & Salesforce 🔁

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No more manual data entry! With this update, you can now
automatically sync new contacts created in HubSpot or Salesforce to respond.io
—saving time and keeping both platforms in sync.
With this update, you can:
  • Auto-create respond.io contacts
    – Contacts added in HubSpot or Salesforce automatically appear in respond.io.
  • Tag auto-created contacts
    – Identify CRM-created contacts easily with system-generated tags like “Auto-Create: HubSpot” or “Auto-Create: Salesforce”.
  • Include bulk imports
    – Enable syncing for contacts added through CRM bulk imports, too.
🛠️
Note:
Refresh permissions on your HubSpot integration page to enable this feature.
Learn more about these updates for HubSpot and Salesforce.

new

Edit HubSpot & Salesforce data in respond.io ✏️

CRM-Edit-Web-2-FPS-20
Managing CRM data just got a whole lot easier. You can now
edit HubSpot and Salesforce data directly on respond.io
—no need to switch tabs or tools!
With this update, you can:
  • Edit HubSpot and Salesforce data instantly
    – Make updates to contact information without leaving respond.io.
  • Customize your view
    – Choose which fields (including custom ones) are visible and relevant to your team.
  • Keep CRM data in sync
    – All changes are reflected in your connected HubSpot or Salesforce account.
🔄
Refresh permissions on your HubSpot or Salesforce integration page to enable editing.
Learn more about these updates for HubSpot and Salesforce.

new

Track ad performance where it matters most 💡

Ads attribution report v2_12May
What’s new
You can now track leads from
Meta Click-to-Chat Ads
and
TikTok Messaging Ads
directly in the Reports module — no more spreadsheets or guesswork. 🙌
  • View Paid Ads attribution in
    Contacts
    and
    Lifecycle
    reports.
  • Filter and group by
    Ad Campaign
    ,
    Ad Group
    , or a specific
    Ad
    for deeper insights.
  • Monitor lead progress through
    Lifecycle stages
    , from New Lead to Paying Customer.
Why it matters
Conversions matter—and so do the ads that spark them.
Now you can track both, all in one place.
  • Identify which
    ads bring in high-quality leads
    , not just traffic.
  • See which campaigns truly convert with
    Lifecycle Funnel
    and
    Contacts Added
    reports.
Get started
  1. Go to the
    Reports
    module and explore the
    Contacts
    or
    Lifecycle
    sections.
  2. Use the
    Paid Ads
    filter to see where your leads come from and which ads drive real results. 🎯

new

Smarter call management: Take control with better visibility and automation 🚀

Calls Visbility Changelog
Handling calls just got a major upgrade! With new enhancements to call visibility, agent permissions, and automation, managing calls is now more seamless and secure than ever.
Control who can make calls
Easily manage agent permissions by enabling or disabling call capabilities—perfect for onboarding while maintaining control.
See only what matters
Incoming call visibility now follows Contact User restrictions, so agents only see the calls relevant to them.
Stay organized with filtered call views
Quickly view incoming calls by
assigned, unassigned, or all
—with clear caller details upfront to help you act faster.
Automated Contact assignment
When an agent answers or makes a call, the contact is auto-assigned if unassigned—no manual steps needed.
Enterprise-grade call security
Masked numbers are now included in the incoming call view, protecting sensitive information.
(Exclusive to the Advanced and Enterprise plans.)
Experience smarter, more secure call management. Try it out today! 🚀

new

Small fixes, big difference

Animation - 1744610994938
We’ve made a bunch of small improvements to make your experience faster, smoother, and more reliable.
Faster conversation switching
  • Moving between conversations is now quicker and smoother.
Messages appear instantly
  • Comments and WhatsApp templates show up right away after sending.
Workflow template fix
  • Validation now works properly for the
    Send Message
    step.
More accurate inbox counts
  • Inbox counts only update when you’re actually in the Inbox.
Broadcast view stays put
  • Our selected broadcast view won’t reset when switching workspaces.
Email drafts are safe
  • We’ll keep your subject, attachments, and recipients even if you close the conversation.
Enjoy the smoother ride! 🚀

new

Receive WhatsApp Calls for free worldwide! 🌍🎉

image
Starting
May 1, 2025
, all inbound (user-initiated) voice calls made via the
WhatsApp Business Calling API
will be completely free. That’s right—no more call charges from Meta when your customers call you!
What’s new?
  • Free inbound calls
    : You’ll no longer be charged when customers call your business via native WhatsApp entry points, interactive messages, or deep links.
  • Global availability
    : This update is rolling out to
    all countries
    where the WhatsApp Business Platform operates—so your customers can call you from anywhere, at no cost.
    (Excludes Cuba, Iran, North Korea, Syria, and parts of Ukraine.)
Why it matters
📉 Lower communication costs
: Eliminate charges for inbound calls and reinvest those savings into growing your business.
🌍 Expand your reach
: Let customers connect from anywhere, anytime—at zero cost to them.
💬 Build better relationships
: Make conversations more personal and accessible by allowing people to reach you as naturally as they would a friend.

new

Faster, more reliable real-time messaging 🚀

Message Delivery Review in Five Star Rating (2)
We’ve upgraded our WebSocket infrastructure for a faster, more stable, and secure messaging experience.
This improvement ensures your live conversations stay connected and messages load seamlessly, even under heavy traffic with the average
message delivery time of
~300 ms
Enjoy a smoother, more dependable experience every time you use respond.io!

new

📱Your WhatsApp Business App, now on respond.io

WhatsApp Co-Existence
What’s new:
💬 You can now connect your WhatsApp Business App number to respond.io—no migration or disruption needed.
👀 View messages sent in the Business App as Echo Messages on respond.io.
⚙️ Get access to automation, CRM integration, and collaboration tools your Business App doesn’t offer.
✅ View full conversation history in the Business App.
Why it matters:
This update removes the biggest hurdle to using the WhatsApp API—having to give up your Business App or retrain your team. Now, you get the best of both worlds:
Learn more here
🚀 Start your seamless WhatsApp upgrade today—no disruptions, just progress.

new

TikTok Messaging Ads now available globally 🌍

Pendo - Tiktok Messaging Ads Global
Great news—TikTok Messaging Ads are officially available to all users worldwide! No more waiting or whitelisting—just connect your TikTok Ads account and start engaging leads instantly.
Why this matters:
  • Instantly connect with TikTok leads on WhatsApp or Messenger
  • Boost ad performance with automatic engagement tracking
  • Build powerful automation using the new TikTok Messaging Ads Trigger
👉 Go to
Settings > Integrations
to connect your TikTok Ads account and start converting clicks into conversations.

new

Review call activities at a glance in the Contact drawer 📞

new_4 Apr_ Call side drawer
Stay on top of every conversation with the new
Call Activities
tab in the Contact drawer.
Whether you’re following up on support calls or tracking sales outreach, this new tab brings all historical call interactions into one convenient place.
Easily stay on top of every call—check it out in the Contact drawer.
Note: Only call activities made on April 22, 2025 onwards will appear here.
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