Changelog
Follow up on the latest improvements and updates.
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Never miss a reply or reaction to your Instagram Stories again. You can now choose whether Story replies automatically open a conversation—just like any inbound message.
Why this matters
🔔 Get notified the moment Contacts reply or react to your Story.
⚡ Help agents respond faster without missing new replies.
🎯 Prioritize and follow up with high intent leads from active Instagram Story campaigns to drive conversions.
Start turning every Story reply and reaction into a revenue opportunity.
Your AI Agent can now send HTTP requests to external systems, enabling real-time data retrieval and seamless actions directly within conversations.
Instead of just replying to messages, the AI Agent can interact with your systems to complete requests end-to-end — like checking order statuses, retrieving account details, or triggering backend actions. Before making a call, it automatically collects any required customer information to ensure smooth, accurate execution.
With HTTP Requests, you can now:
- Resolve more requests without human intervention
- Deliver faster, more accurate responses using real-time data
- Automate more complex, end-to-end processes at scale
Connect your systems to start building smarter, more autonomous AI-powered conversations.
Learn more here.
WhatsApp templates just got more powerful and easier to use, helping you drive more conversions while simplifying API processes.
Add coupon codes to marketing templates
You can now add a coupon code button in your WhatsApp marketing templates. Contacts can instantly copy the code from your message, making it easier to redeem offers and take action.
Copy WhatsApp template payload for developer API
Sending WhatsApp templates via our API is now easier. You can copy the template payload and use it directly with our Send Message API. No more guesswork—just copy, paste and send with confidence.
Explore these new enhancements today and make every WhatsApp template more effective.
You can now
trigger webhooks when a voice call ends
, making it easier to track and act on call outcomes in real time.With the new
call ended event
, webhooks can be triggered for both completed
and missed calls
. For completed calls, details include call recording, transcript and summary if enabled, giving you everything you need for reporting, follow-ups or syncing with external systems.Set up your webhook today to start capturing these events and streamline your call processes. 🚀
Note: Webhooks are available on Advanced plan and above
. Learn more about webhook events here.
Tired of scrolling through long message histories to find a file? Now you don’t have to! The new
Attachments tab
is now available on both web and mobile, to help you quickly locate all files shared in a conversation.What’s new:
- A new Attachments tabthat shows all shared files in one place
- Works with files from messages, Broadcasts, Workflows, API messages, and internal comments
- Searchby file name,previewimages,save or shareon mobile, andjump to the original message
Whether you’re at your desk or on the go, it’s now easier than ever to find and manage shared attachments.
Note: Only files shared after
12 February 2026
will appear in the Attachments tab for both web and mobile.
You can now start conversations on Messenger using
Facebook message templates
—a new, compliant way to send important updates and notifications to your Contacts.With Facebook message templates, you can:
- Proactively message your Contactsusing approved templates.
- Continue outbound communication confidently, even as message tags are being phased out.
- Stay aligned with Facebook’s latest messaging policieswhile reaching customers at the right time.
This new message templates now serves as your go-to option for use cases previously handled with message tags.
Learn more about Facebook message templates.
AI Agents now show exactly which knowledge sources were used to generate test replies, giving you full visibility into how responses are formed before they go live.
What’s new
🔍
Knowledge source visibility
: See the specific knowledge sources that influenced AI Agent test replies, all in one place.⚡
Faster, clearer debugging
: Quickly pinpoint incorrect, weak, or missing sources so you can fix issues before customers ever see them.✅
Higher confidence before launch
: Confirm that replies are grounded in the right content — no guesswork, no surprises.Learn how to test AI agents with knowledge sources.
You can now attach files to internal comments in the Inbox, making it easier for teams to share supporting context directly within a conversation.
What’s new
- 📎 File attachments in internal comments: Upload images, documents, audio, or videos when leaving internal notes in the Inbox.
- 👀 Better team context: Share screenshots, receipts, or reference files alongside comments to improve clarity and collaboration.
- 🗂 Centralized access: Files attached to internal comments are saved with the conversation and are visible only to your team, not to Contacts.
Learn more about attaching files to internal comments.
AI Agents can now add or remove Contact tags during conversations, making it easier to categorize Contacts and personalize customer experiences automatically.
What’s new
- 🏷️ Tag updates:Let AI Agents add or remove existing tags based on conversation intent, behavior, or context.
- ⚡ Automation-friendly:Use tags to enable the right actions at the right time.
- ✨ Easy tag selection:Use%to select tags directly from your workspace when configuring instructions.
Learn how to set it up here.
📺 But that’s not all! AI Agents can now adapt how they respond and act based on the channel (e.g. WhatsApp, TikTok, Messenger and more) —
adjusting tone, length, style, and actions
so conversations feel more natural, relevant, and engaging from the very first message. Learn more here.
We’ve launched the official respond.io SDK — designed to make it easier and faster for developers to build custom integrations using our API.
What’s inside:
- Easy-to-use methods for sending messages, managing contacts, and handling conversations.
- Cleaner code with less setup and boilerplate.
- Ideal for building bots, CRMs, and custom tools.
Whether you’re connecting internal systems or creating automation, the SDK speeds up development so you can focus on building.
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