AI Agent: Increase Chat History Context Window
under review
Wong Yi Teng
Business Problem:
Currently, the AI Agent can only reference the last 20 messages in a conversation. Any messages beyond that are ignored and “forgotten” by the AI Agent.
This limitation becomes a real issue in long conversations — for example, when the AI is collecting information in the middle of a chat but the user continues to ask other questions. Once the conversation exceeds 20 messages, the AI Agent might lose track of previously provided details, causing it to repeat questions or miss important context.
Desired Outcome:
Enable the AI Agent to access a larger conversation history — ideally beyond the current 20-message limit — so it can maintain full context throughout longer conversation. This would prevent repetitive questioning and ensure a smoother, more intelligent interaction for the end user.
N
Nabilah Binti Salleh
Merged in a post:
Allow admins to increase chat history as resource for Ai Agent
J
Jeremy Peet
The past chat history by live agents provides an excellent resource for the Ai Agent. Limiting it to only use the last 20 chats seems like a missed opportunity to delivery significantly greater accuracy in responses.
Please provide functionality that can allow admin to how far back on chat history the Ai Agent will use as resource. For example, 20, 100 or 500 or 1000+ msg. Or Limited to resource only specific sales agents/teams or channels.
As a workaround I'm forced to export the entire chat history, use Chatgpt to consolidate all chats into an FAQ and then import back to respond.io as a resource. Seems like all this could be avoided by simply allowing more chat history to be a resource.
Alex Kemsley
Yes please
S
Shi Hui
marked this post as
under review
N
Nabilah Binti Salleh
Merged in a post:
CHAT HISTORY
Gerencia Diskat
If you don't recognize the chat history, you should take the chat history to be able to answer customers better, since it sometimes asks the customer for data again when you are there, so maybe we can increase the reach so that you can read the historical conversation well.