WhatsApp: Template Library
planned
Suhana Hamzah
Business Problem:
As a respond.io user, I want to browse and select pre-approved WhatsApp Message Templates from Meta’s Template Library, so that I can quickly use ready-made templates without needing to create or submit my own.
Desired Outcome:
- Enable users to access Meta’s pre-approved WhatsApp Template Library within respond.io.
- Allow users to search, preview, and select templates from the library before sending.
- Reduce the need for businesses to manually create and submit their own templates, saving time and effort.
Use Cases:
- A small business owner quickly selecting a WhatsApp template from Meta’s library to send a payment reminder without needing to create a new template.
- A support agent using a pre-approved customer service template to respond faster without waiting for template approval.
Current Workaround:
You can create templates from the Template Library via Meta's WhatsApp Manager, and those templates will automatically appear in respond.io
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planned
Ahmed Nassar
Merged in a post:
WhatsApp: Utility Template Library
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Business Problem:
Businesses often encounter challenges in creating WhatsApp template for communication on payment reminders and delivery updates. The process can be time-consuming and prone to errors. Additionally, the need for approval on each template further delays the deployment of critical messages.
Desired outcome:
Implement the Utility Template Library that aims to address these challenges by providing businesses with pre-written templates for common utility use cases. These templates are categorized, priced, and pre-approved, streamlining the template creation process.