I
Iaroslav Kudritskiy
Business Problem:
When a business connects their WhatsApp Business App (WABA) to the WhatsApp Cloud API, existing conversations are not imported into the new environment. This creates a disjointed experience for users who expect to see their past chats, leading to confusion, loss of context, and operational inefficiencies for support and sales teams.
Desired Outcome:
Allow import of existing conversation history from the WhatsApp Business App when transitioning to the Cloud API, allowing users to continue conversations seamlessly without losing prior message context.