Business problem:
  • As a business user, I want to set business hours for receiving WhatsApp calls directly from the platform, so that I can manage availability without switching tools.
Desired outcome:
  • Configure WhatsApp call availability from one interface
  • Reduce dependency on external settings
  • Improve operational efficiency
Use Cases:
  • Limit incoming calls outside of business hours
  • Align call settings with agent scheduling tools
The current workaround:
  • Can be configured on Meta Business Profile