AI: AI Credit Top Up or On-Demand
planned
V
Vovwe Enyoyi
Business Problem
Customers are currently unable to increase their AI Credits once they reach their limit, forcing them to wait until the next billing cycle. This creates a significant disruption in critical business work flows, such as automated customer support and lead qualification, which rely on uninterrupted AI availability.
Desired Outcome
To enable customers to top up their AI Credits both manually and or automatically (e.g. similar to MAC overcharges).
S
Shi Hui
marked this post as
planned
N
Nabilah Binti Salleh
Merged in a post:
Critical Feature: AI Auto-Recharge & Workflow Resilience (Prevent Stalled Leads)
Inpulza Agency
Hello Respond.io team,
Currently, managing high-volume campaigns with the AI Agent presents a critical risk of operational continuity overnight or on weekends.
The Problem: During an active marketing campaign at 4:00 AM, my AI Credits ran out.
Outdated dashboard: The system notified me by email that I had a balance, but actual consumption was faster than synchronizing the dashboard.
No Auto-recharge: Unlike the WhatsApp balance, there is no automatic recharge option for AI. The operation was completely stopped.
“Frozen” Leads: The most serious thing is that, when AI fails due to lack of credits, the Workflow stops without a clear path to recovery. Even after manually reloading credits, contacts didn't automatically resume the conversation. I had to manually intervene one by one to reactivate them (“jumpstart”).
Requested Solutions (Feature Request):
✅ 1. AI Credits Auto-Recharge: We need an option to set up an automatic recharge when credits fall below a certain threshold (e.g. “If < 100 credits are left, recharge $50 USD”). It's vital for 24/7 campaigns.
✅ 2. Credit or Negative Balance “Buffer”: Allow the account to enter a small negative balance temporarily (e.g. up to -50 credits) so as not to cut a conversation in half, charging it on the next bill.
✅ 3. Workflow Auto-Resume: If an AI step fails because of “Insufficient Credits”, the system should pause the contact instead of fatally failing. Once new credits are detected, the system should have a “Retry Failed Steps” button or function to automatically resume all affected contacts, without the need for manual agent-to-agent intervention.
Impact: This would prevent the loss of qualified leads and advertising money during non-working hours.
Luciano Vasso
Hello! This function is really important to us. We base our business on AI agents and, although it is possible to add MAC to increase this limit, an add-on would be very useful. Thank you!
Alberto MB
This feature is really a must have, without it, implementing AI agents is not possible in the long run, credits are really limited
N
Nabilah Binti Salleh
Merged in a post:
Respond AI: AI credits management
J
Javier Garcia
Desired outcome
We need a capability as an organization to set Respond AI credit limit for each workspace.
Platform limitation
Respond AI is great! But it's active by default in all the workspaces. Many spaces abuse it while other spaces are unable to use it, because they reached the limit of credits.
Wendy Cabrera
Respond is an excellent tool and all its functions
C
Cuentas Ecuabots
If this is done per space instead of per organization would be really good. The way it is now of handling credits per organization without the possibility of assigning credits per space it’s not the best.
E
Eurogravis Nederland
hello do you have option for unlimited credits?
because 2000 credit it are 76 credit on one day for 10 users it are nothing
M
Martin Stancampiano
I support the request.
Support Team
Another thing is, how to disable Respond AI for some spaces?
C
Cuentas Ecuabots
Support Team: this is a must. Also a way of assigning credits per space. This way if one space consumes all the credits of the organization, all the other spaces won’t get left without ai features even if they haven’t consumed any
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