AI Agents: Option for AI Agent to Only Use the Current Conversation
in progress
Wong Yi Teng
Business Problem
Right now, AI Agent keeps up to 20 messages as context—even after a conversation has been closed. This can lead to responses feel outdated, irrelevant, or overly influenced by past conversations the user didn’t intent the AI to recall. For example, a Contact previously asked about refund. When they return later to ask about pricing, AI Agent references refund-related context, causing confusion and irrelevant responses.
Desired Outcome
Provide an option that allows users to disable historical context. When enabled, AI Agent should only reference the messages in the
current
conversation, ensuring responses stay fresh, relevant, and scoped to the active interaction.A
Alejandro Perez Santoni
Hello!
I’m Alejandro from Grupo CEMCA, we’ve been using Respond.io for a while now and have been waiting for this update since februrary/march.
We’re trying to use AI bots to automate our HVAC service department responses. However, being able to access the mast 20
Messages including past conversations messes the workflow up.
Is there an ETA for this update to be applied?
Our progress depends on it, or something similar that solves this issue!
We’d appreciate any info!
Thank you
N
Nabilah Binti Salleh
Alejandro Perez Santoni: Thank you so much for taking the time to share how this is impacting your team, Alejandro! Our team is actively working on it, though I don't have a firm date to share just yet. Rest assured, we'll drop an update here as soon as there's news, and you'll be notified accordingly :) Thanks again for your patience and support!
r
rae tan
Hi just curious, would this be a AI model issue rather than a context issue ?
20 msgs seem like a small enough number that smarter AIs should still be able focus on the msg at hand rather than a context issue
N
Nabilah Binti Salleh
rae tan: Thanks for the question, Rae! It's a fair point - smarter models do handle context better in many cases. But this is less about the model's ability to prioritize and more about the architecture of how context is passed to it.
A
Alyaa See
updated the status to
in progress
N
Nabilah Binti Salleh
Merged in a post:
AI Agent: Ignore Previous Conversation Context
Wong Yi Teng
Business Problem:
Right now, AI Agent pulls context from
previously closed conversations
, which can cause responses to feel outdated, irrelevant, or mismatched — especially when a Contact returns with an entirely new issue. Desired Outcome:
Provide an opt-in setting that ensures the AI Agent only references the current open conversation. When a conversation is closed, the AI Agent should not retain or use any previous context for that contact.
- For example, if a customer previously asked about billing and that conversation was closed, but they return later asking about delivery status, the AI Agent should ignore the old context and reply only to the new question.