Inbox: Contact Events Toggle
under review
N
Nabilah Binti Salleh
Current Problem:
While contact events (e.g., assignments, lifecycle changes, workflow triggers) are already visible in the conversation window, they often take up significant space—especially for contacts with frequent automation or team interactions. This forces agents to scroll extensively to reach recent messages, interrupting their workflow and slowing response times.
Desired Outcome:
Introduce a toggle option in the conversation window that allows users to show or hide contact events as needed.
This helps agents maintain focus on the most relevant messages during live conversations, while still having quick access to event details when required.
A
Alyaa See
Merged in a post:
Feature request: Button to hide system events and chat flow notifications
José Daniel Barbosa
Hello, respond.io team:
I would like to suggest an improvement for the inbox interface. Currently, system events (such as “Workflow started/finished” notifications, assignment changes, and so on) create excessive visual noise in the conversation history.
When a contact interacts with several AI modules or is reassigned, the screen becomes saturated with these gray texts. This breaks the reading flow and makes it difficult for human agents to quickly review the real context of the messages between the customer and the company.
Proposed Solution:
It would be very helpful to implement a switch (toggle) or filter in the chat view that allows “Hide/Show system events”. This way, administrators could activate the full view if they need to debug a flow, but agents could work with a clean interface that only shows the messages sent and received.
Thank you in advance for taking this into account for future updates.
Regards,
N
Nabilah Binti Salleh
Merged in a post:
Remove workflow notifications from chat with the customer
I
Ignacio Cucchi
It would be great to have the option of disabling the notifications that appear in the workflows chat window to make the conversation much cleaner. Because with so many workflows working, it's annoying to follow the line of conversation with the customer.
N
Nabilah Binti Salleh
Merged in a post:
Option to hide workflow system messages in Inbox conversations
JLL Tung
When viewing a conversation in the Inbox, all workflow events (e.g. Workflow JLL – AI started/ended, Follow-Up Message started/ended, etc.) appear as messages in the conversation thread. This makes the convo box very long and harder for agents to read customer messages.
It would be helpful to have an option to:
• Hide or collapse workflow system messages from the main conversation view, or
• Group them under a single expandable system log.
This would keep the conversation clean and focused on agent–contact messages while still allowing us to see workflow history when needed.
N
Nabilah Binti Salleh
marked this post as
under review