WhatsApp Templates: Option to delete templates
After a template is revised and approved, it would be good if there is an option to delete the old templates.
Messages: Longest Unreplied Sorting Option
Currently, there is no sorting option that allows me to sort based on the conversation's unreplied time. Enable an option for me to sort messages based on unreplied time would benefit me to prioritize better on messages. Matrix: Conversation that is open and last message is an incoming message. In the event, more than one message arrive consecutively, use the timestamp of the earliest message.
Reports: Agent Online/Offline Activity Report
Hi, it would be great to have a connection time report on the agents: How long they were online/offline At what time they were online/offline
Instagram: Support Instagram Private Replies
Instagram Private Replies allows Businesses to reply to comments made on their posts with a message via Instagram Direct Message.
New Native Mobile App for iOS and Android (improved performance)
Advantages of Native Mobile Apps: Native Apps Have The Best Performance. ... Native Apps Are More Secure. ... Native Apps Are More Interactive And Intuitive. ... Native Apps Allow Developers to Access the - - Full Feature Set of Devices. ... Native App Development Tends to Have Fewer Bugs During Development.
Block/Ban Contacts Feature
Add an option to block fake contacts sending spam messages
WhatsApp Template: Auto Sync WhatsApp Template
Currently, users are required to manually visit the WhatsApp Message Templates page in order to sync the latest WhatsApp template (status) or template added from FBM. Automating this process with an auto-sync function would greatly reduce the manual effort involved.
Messages: Support Sending Stickers (e.g. LINE, Whatsapp, etc.)
Support sending stickers on all channels.