Business problem: Currently, there's a lack of flexibility in altering the AI's persona in an AI Agent. This rigidity prevents businesses from fine-tuning the AI personality to respond in their unique brand voice. Desired outcome: For Respond AI, it's crucial to empower businesses with the ability to modify these persona settings in AI Agent. This enhancement will serve multiple purposes: Consistency in Interactions: It ensures uniformity in the quality of responses during customer-to-AI engagements, particularly for queries that demand greater accuracy and reliability. Brand Voice Representation: By enabling an AI to consider the business's brand voice, it can foster more relaxed, upbeat, and human-like dialogues with customers, mirroring the company’s brand essence more effectively. Context-Specific Custom Responses: The AI can be programmed to produce more stimulating and contextually relevant content or answers, aligning with the business intention for the AI Agent. For example, AI Agent can reaffirm that the conversations are secured at any point of time, or to reaffirm that the AI Agent is the company's virtual assistant. Platform limitation: As of today, only AI Assist has a custom persona setting. AI Agent has a default persona but it is not accessible by the business