Add an option to block fake contacts sending spam messages

ChatGPT is an AI language model for dialogue. ChatGPT can answer questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests. It would be good if respond.io can integrate with ChatGPT and we can make use of it to answer customer inquiries. Use cases: Summarize conversations: https://respond.canny.io/feature-request/p/new-integration-chatgpt-summarize-conversations Generate new messages using prompts: https://respond.canny.io/feature-request/p/new-integration-chatgpt-generate-new-messages-using-prompts Fix grammar and spelling errors: https://respond.canny.io/feature-request/p/new-integration-chatgpt-fix-grammar-and-spelling-errors Translate messages: https://respond.canny.io/feature-request/p/new-integration-chatgpt-translate-messages Generate Answers Automatically based on a set of Uploaded Documents or Links: https://respond.canny.io/feature-request/p/new-integration-chatgpt-generate-answers-automatically-based-on-a-set-of-uploade Chatbot: https://respond.canny.io/feature-request/p/new-integration-chatgpt-chatbot

Desired outcome: Customers would be able to instruct our AI for example, to create a welcome workflow that intelligently routes users to the support and sales teams based on their response to the question, "How can I help you today? allowing you to automate and streamline your workflow creation process.

WhatsApp Business API has introduced Commerce Messages in the form of interactive messages where users can share product catalogs with the customer when chatting. There are two types of messages: Multi-Product Messages: Messages containing a selection of up to 30 items from a business’ inventory. Single Product Messages: Messages with a single product item from the business’ inventory and it is displayed in a Product Detail Page (PDP) format. These commerce messages provide a simple way for the user to showcase their product and customers can shop products without leaving the chat. Customer experience: Customers can select products from the catalog, add them to a shopping cart, and once the customers are done with the shopping, customers can send their cart over to the users in the conversation. User (Agent) experience: Users can define the next steps, such as requesting delivery info or directing customers to the payment page to make payment. The users can also send WhatsApp Catalog products to the customers. It will be helpful if the platform adds support for this feature so that we can send these messages through the platform. Read more: https://developers.facebook.com/docs/whatsapp/guides/commerce-guides/share-products-with-customers

I would like to be able to delete a message that I sent by mistake on the Messages module, and for it to also be removed from the recipient's device, so that the unintended message is no longer visible. Please note that this feature may not be available on all channels, as some channels may not support message deletion implementation.

On desktop, users are able to use slash (/) for Snippets, dollar sign ($) for Dynamic Variables, and at sign (@) for mentions. It would be great if we can do the same on the mobile app.

A search function that would allow you to search through: A single conversation All conversations Contacts Custom Field

The official WhatsApp API currently doesn't support Group Chats. Other platforms supporting WhatsApp Groups use unofficial APIs that often break. We will consider building this feature once it is released officially for WhatsApp API. To clarify, this is NOT a limitation on respond.io . This is a limitation set by Facebook's team to all WhatsApp API accounts.

Use case: The agent is capable of providing support in multiple languages like Arabic and English during a shift. However, the preferred default language for the platform is English. However, the agent is able to type in Arabic directly in the message composer from right to left format. Desired outcome: Auto-align Arabic and Hebrew from right to left in the message composer without changing the language (English, left to right) in the personal settings. Current platform limitation: The right to left behaviour can only be determined by the language setting in the user's personal settings.

When a user is replying to the contact on the platform, he/she should be able to refer to a specific message and reply from there. The referred message will serve as a context to the content of the reply. P/S: As of June 2022, this reply-to feature is not supported by some channels on our platform.