Feature Request

Please optimize for large screens and tablets, like iPad.

Desired outcome Being able to view tags data in the graphs

Business problem: Currently, when a contact has multiple profiles connected to the same messaging channel (e.g., two WhatsApp numbers), sending messages via the Developer API always defaults to the oldest connected profile. This limits flexibility and creates operational inefficiencies. Desired Outcome: Ability to Specify the Desired Contact Channel: Allow users to explicitly define which Contact Channel the message should be sent to via Developer API. Workaround: Manually remove the outdated contact channel in the contact module

Business Problem: As a respond.io user, I want to browse and select pre-approved WhatsApp Message Templates from Meta’s Template Library, so that I can quickly use ready-made templates without needing to create or submit my own. Desired Outcome: Enable users to access Meta’s pre-approved WhatsApp Template Library within respond.io . Allow users to search, preview, and select templates from the library before sending. Reduce the need for businesses to manually create and submit their own templates, saving time and effort. Use Cases: A small business owner quickly selecting a WhatsApp template from Meta’s library to send a payment reminder without needing to create a new template. A support agent using a pre-approved customer service template to respond faster without waiting for template approval. Current Workaround: Users must manually create and submit new templates for approval before using them.

Business Problem: Businesses that primarily use the WhatsApp Business App face limitations when trying to scale their customer interactions. Currently, they cannot connect their WhatsApp Business App to our platform and utilize our advanced features while retaining their WhatsApp Business App and phone number. This restriction hinders their ability to efficiently manage and scale customer communications, impacting overall customer service and engagement. Desired Outcome: Enable businesses to use the WhatsApp Business App and access Cloud API solutions concurrently. This co-existence would allow businesses to leverage Cloud API-enabled tools to connect with their customers at scale, while still maintaining the continuity of their WhatsApp Business App and phone number. This dual capability would enhance their operational efficiency and customer service capabilities.

Business problem: Right now, any user can remove or assign a Tag to a contact. Without a proper audit log for Tag actions, users become confused and run in the dark when collaboratively managing tags within the team. Desired outcome: Introducing a Tags activity logging system would address these issues by providing a detailed audit log of all tag-related actions. This system would record who assigned or removed tags and when these actions occurred.

When migrating from the WhatsApp Business App to the WhatsApp API, it would be ideal to import existing conversations, allowing users to continue seamlessly without starting from scratch.

I would like to be able to delete or edit a message that I sent by mistake on the Messages module, and for it to also be removed for edited rom the recipient's device. 🔴 Important Note: This is NOT a limitation on respond.io . This is a limitation set by Facebook's team to all WhatsApp API accounts.

Business Problem: Currently, there is no functionality to schedule messages or emails to be sent at a specific date and time in the future. This limitation impacts sales teams who serve clients in different time zones, as they must manually send messages at inconvenient hours or risk delayed communication. Desired Outcome: Introduce the ability to schedule messages and emails for future delivery at a specified date and time. This feature should accommodate time zone differences and automate timely communication, improving efficiency and customer satisfaction. Use Cases: Time Zone Management: Sales teams can schedule messages to be sent during the client’s working hours, even if the sender is in a different time zone. Follow-Up Automation: Teams can set follow-up messages to go out at a strategic time, ensuring consistent and timely engagement with leads or clients.

Business Problem : Customers might require the flexibility to turn AI Assist on or off as per their specific needs. Desired Outcome : Enable customers to easily toggle AI Assist, preventing it from appearing in the message module when not required.