WhatsApp Catalog Support via WhatsApp API
Currently, WhatsApp has a WhatsApp Catalog Feature on their product WhatsApp Business App. Please add support for WhatsApp Catalog when WhatsApp releases this feature for WhatsApp Business API.
Flow Builder (Workflows) for Automation Rules | Improvements to Automation
We will be adding a way to create simple, visual flows for Automation to ease onboarding and guiding contacts through conversations.
New Channel: Instagram DMs
Instagram is still in a closed BETA with a few selected partners. We will make Instagram available once Instagram opens the API to more companies, or takes it out of private BETA. We will keep you posted on our progress!
Improvements on Website Chat Widget
Separate the Greeting and Pop-up Message. Upload custom Web Chat Icon (launcher icon) Add custom link and custom QR code as channels (this will allow Wechat to be added to the widget) Add more text customization like font selection Allow the position of the widget to be customized Provide option to restrict Incoming Attachments Improve the Carousel template Improve Mobile Responsiveness Increase Website chat performance Paste image from clipboard Support RTL text Support Wildcard URL whitelisting Pre-Chat Form Improvements: (1) Add and remove the fields, First name, Last name and Email, (2) Select which custom fields are mandatory or optional, (3) Change the label (text) of custom fields
Improvements to Away Message
Show Away Message only when there are no active users. Show Away Message when Assignee is offline. Show Away Message only outside of business hours.
Add Webhook as an Automation Action
Please see here: https://d.pr/i/ftyfdZ We should be able to specify a webhook URL to send the information to, for any automation trigger. This will allow other services such as Integromat and Pabbly Connect to be also be used.
Messages API 2.0
The current Messages API does not support Template Messages on WhatsApp or Tagged Messages on Facebook. This request would involve adding: WhatsApp Template Messages over Messages API: https://docs.rocketbots.io/api-reference/messages-api Facebook Tagged Messages over Messages API: https://developers.facebook.com/docs/messenger-platform/send-messages/message-tags/
Add a "Reply" feature to messages (like in WhatsApp) to add some context
Just like in WhatsApp you can reply to the specific image to add context, it would be great if we could do that on Respond.io (both ways, a contact replying to one of our messages and we replying to theirs)