What Does On-Premises Software Mean? On-premises software is a type of software delivery model that is installed and operated from a customer's in-house server and computing infrastructure. It utilizes an organization’s native computing resources and requires only a licensed or purchased copy of software from an independent software vendor.

Being able to delete mistaken messages from the Message module and from the contact side in their device.

On the right sidebar of the Messaging Module, we show Details , Activity and Channels . We would like to also add one more panel that allows us to retrieve data from a third-party and show right next to the contact information. Some users have built this integration using a Google Chrome extension that retrieves data when a contact is loaded based on the contacts Email/Phone. More info here: https://github.com/2brainschile/rocketbot-chrome-ext However, we would like to build this as a native part of the platform instead.

Similar to the variables that we can save from the response of 'Ask A Question' step, trigger variables are the readily available variables to be used in the Workflow if a specific trigger is selected. Trigger variable for "Conversation Closed" trigger: $conversation.assignee $conversation.resolution_time $conversation.first_response_time $ conversation.open _time $conversation.close_time $conversation.category $conversation.summary $conversation.close.source The trigger variables above would be very useful in combination with "HTTP Request" Workflows Step to send relevant information to your data warehouse especially for CSAT purposes. We welcome any constructive feedback or suggestions on the variables.

Currently, the workspace icon is showing the initial of the workspace's name. This will cause confusion if we have more than 1 workspace with the same initial. It would be good if we have the option to upload an image to customize the workspace icon.

our customers found it's hard to understand that they should press the hub button to show the popup to choose a choice ,then they don't complete the workflow and agents have to talk instead of chatbot. So, I'm asking to make the multiple choices as buttons instead of the current hub button as the attached screenshot.

Enable a new trigger to start workflows based on the Contact's messages with conditions based on keywords or phrases.

I would like to check if the conversation was started by a message containing some specific keywords in order to decide what journey to give the contact. For example, a Workflow with the Trigger "Conversation Started" can have a Branch Condition: If "Last Incoming Message (Content)" contains the keyword "blue jeans" , then don't give them the normal journey, instead give them send them a message specifically about blue jeans. This is specially helpful, because some channels (like WhatsApp) allows you to add a pre-filled message to the URL, so people coming from that link will likely send that text and that will start the conversation.

Agents want the ability to customize their email signatures on the platform to add further information such as their company address, position or contact details.

Introduce a new workflow trigger that initiates a workflow when there is an app or service that makes a web request to our endpoint. Advantages: Automatically initiate a workflow in real-time Save the information that comes together with your web request as variables