When a conversation is opened during non-business hours, I would like to wait until my business operating hours then only assign the conversation to an agent. For example, if a conversation is opened at 9 pm, I don't want to immediately assign the contact to the agent, instead, I would like to wait until 8 am of the next day then only assign it to the agent.

Triggers for a contact when an event happens within the channel. You can save the value from the payload to a variable. Supported Channel Events: Get Started Event Referral Event Page Change Event Postback Event Save Event Data as Variable We will save the Event Data that was provided by the channel as a variable. This will allow capturing the references/referral data provided with the event and then using it in the following workflow steps. Use Cases: Enable WhatsApp Ads To Trigger an Ad-Specific Workflow Capturing Facebook References for identification purpose

There are times when contacts change their WhatsApp number. It would be good if we can know when it happens.

I would like to check if the conversation was started by a message containing some specific keywords in order to decide what journey to give the contact. For example, a Workflow with the Trigger "Conversation Started" can have a Branch Condition: If "Last Incoming Message (Content)" contains the keyword "blue jeans" , then don't give them the normal journey, instead give them send them a message specifically about blue jeans. This is specially helpful, because some channels (like WhatsApp) allows you to add a pre-filled message to the URL, so people coming from that link will likely send that text and that will start the conversation.

Enable a new trigger to start workflows based on the Contact's messages with conditions based on keywords or phrases.

Add an option to block fake contacts sending spam messages

Trigger workflows not only when a Contact field is updated but also when a contact is created. And the possibility to choose the specific contact field, such as on steps. Trigger workflow when "Contact has created and contact field X is equal to Y"

I would want to have a click-to-call feature to make a voice call directly on respond.io platform.

It would be great if workflows support OAuth authorization to be used at the HTTP Request step as many CRM accept OAuth authentication method to access their APIs

My custom fields are really unorganized because of the random order I added them in. I want to have an option to reorder it nicely. I would also want to hide some custom fields in messaging module (e.g. only used for API or Workflows purposes) It would be also nice if we can have the option to set the contact field to be uneditable as sometimes we don't want to agent to make changes to it.