Business Problem: The current Respond AI model presents limitations in flexibility, including restricted customization options for AI personas and difficulty understanding varied customer inputs (e.g., synonyms or informal phrasing). This results in less effective conversations and reduced personalization. Desired Outcome: Integrate OpenAI’s Assistant API to enable businesses to deploy highly customized and context-aware AI Agents, offering improved understanding, better brand alignment, and a more tailored customer experience. Use Case: Allow users to bring their custom GPTs built using OpenAI’s Assistant API into Respond.io . Improve natural language comprehension (e.g., recognizing synonyms like "auto" for "car"). Customize AI persona behavior and memory to align with business goals, tone, and processes. Provide more flexible control over AI logic and responses compared to the current built-in model.