Support for WhatsApp Group Chats
The WhatsApp API currently doesn't support Group Chats. We will build it once the WhatsApp developers add support for this feature. To clarify, this is NOT a limitation on respond.io , this is a limitation set by Facebook's team to all WhatsApp API accounts.
New Channel: WhatsApp Cloud API
WhatsApp Cloud API is a newly released version of WhatsApp API that currently lacks features as compared to WhatsApp APIs available through BSPs & is very difficult to sign up for an account. At this time we still recommend our users to sign up for and use WhatsApp API accounts from 360dialog. Once WhatsApp Cloud API becomes a truly viable alternative, we will explore this channel.
Import Existings WhatsApp or WhatsApp Business App Conversations
When migrating from WhatsApp Business App to WhatsApp API it would be awesome if you could import your existing conversations so you don't need to start from scratch.
Workflows: Conversation Un-snoozed Trigger
A new trigger starts a workflow when a conversation is unsnoozed. This trigger is practical in use cases where we want to reassign the conversation or close the conversation when the conversation is un-snoozed. For e.g: When a conversation is un-snoozed, check if the assignee status is online/ offline, if the assignee is offline, re-assign the conversation to other agents online.
Block/Ban Contacts Feature
Add an option to block fake contacts sending spam messages
WhatsApp: Send OTP category Message Templates
To allow users to send Message Template with OTP category to contacts.
Show link preview for URL in the message
Currently, when sending or receiving a URL link in the platform, it will not show the link preview like other messages platforms do (e.g. Facebook Messenger) It will be good if the platform can support the link preview.
Provide an option to delete your account as a user
A "Delete My Account" button may be shown under Settings -> General tab.
Allow Custom Signature on Email channel
Agents want the ability to customize their email signatures on the platform to add further information such as their company address, position or contact details.
Email: Support Sender Name Configuration
Currently, we are using the email address as the sender name, it would be great if users can configure the sender name to have a more professional email experience. For example, for the email address email@example.com , instead of showing no-reply as the sender name, we could set Respond Success Team as the sender name.