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Business Problem:
Currently, if a contact exists in respond.io but not in HubSpot, there is no automated mechanism to create the new contact in HubSpot. This results in fragmented customer data, manual duplication efforts, and the risk of misalignment between platforms.
Desired Outcome:
  • Automated One-Way Sync: When a contact is found on respond.io but not HubSpot, the system should automatically create a corresponding contact in the missing platform.
  • Real-Time Data Alignment: Ensure that both platforms remain continuously and accurately synchronized, providing teams with up-to-date contact records wherever they work.
Use Cases:
  • Unified Sales & Support Operations: A business interacts with a new customer on WhatsApp, Messenger, or Instagram via respond.io. If the contact doesn’t exist in HubSpot, it is automatically created for sales follow-ups.
Current Workaround:
At present, you must rely on third-party integration platforms like Zapier or Make.com to detect when a contact exists in one system but not the other and then create it accordingly.