X
Xing Yun
Business Problem
  • When a contact is created via a Facebook Private Reply or Instagram Auto Private Reply on respond.io, the agent receiving the conversation cannot see the original comment.
  • This makes it difficult to understand the context of the contact's inquiry and respond appropriately.
Desired Outcome
Add a way/hyperlink for agents to view the original comment that triggered a Private Reply or Auto Private Reply, either as a linked button or an inline preview within the conversation in the Inbox.

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