Business problem:
  • As a business owner, I want to start conversations with Contacts who share my business content, so that I can engage potential leads while they're actively interested in my products.
Desired outcome:
  • Allow initiating conversations with Contacts after they share business content.
  • Enable timely lead engagement.
Use Cases:
  • Contact shares a product post and the business starts a chat.
  • Contact shares promotional content and receives follow-up information.
The current workaround:
  • N/A