Feature Request

Enable an option to public reply to comments on Instagram's post

Enable an option to public reply to comments on Facebook's post

Problem Statement: Currently, businesses cannot track the cost of ads (e.g., CTC, TikTok) alongside the number of contacts generated from these ads. This lack of visibility makes it challenging to measure the efficiency of ad spend and assess which campaigns are delivering the best ROI. Desired Outcome: Enable businesses to link ad costs to contact generation in reports. This reporting would allow users to: Monitor ad performance by comparing costs to the number of contacts generated and conversion efficiency. Identify high-performing campaigns for better ROI evaluation. Optimize future ad spend based on actionable insights. By integrating ad cost and contact attribution data into reports, businesses can make data-driven decisions to improve their marketing strategy and maximize budget efficiency.

Business Problem: Currently, the AI Agent does not have the ability to check whether a user (agent) is online before assigning a contact. As a result, contacts may be routed to offline agents, leading to delays in responses and a poor customer experience. Desired Outcome: Enhance the AI Agent’s Assign to Agent or Assign to Team action so that it verifies agent availability first. The AI should: Detect whether the target agent/team members are online and available. If the chosen agent is offline, automatically assign the contact to another available agent within the team. Optionally, allow businesses to configure fallback behavior (e.g., queue until online, assign to backup team).

Business Problem: Businesses face challenges in efficiently handling meeting and appointment scheduling through chat. Key components of the issue include: Allowing contacts to easily schedule meetings or appointments via chat. Providing businesses with tools to manage availability, meeting durations, and other appointment settings. Sending appointment confirmations and reminders via chat to ensure contacts are informed about upcoming meetings. Enabling contacts to reschedule appointments directly through chat when needed. This lack of an integrated solution forces businesses to rely on external tools, leading to inefficiencies and potential friction in the user experience. Desired Outcome: Implement an integrated appointment scheduling feature within the platform. This feature should include: Seamless scheduling of meetings or appointments directly through chat. Customizable business settings for availability, meeting durations, and appointment preferences. Automated confirmation and reminder notifications via chat. Easy rescheduling options for contacts to adjust appointment times when necessary. Use Cases: Customer Support Appointments: Enable customers to book service or support sessions directly during chat interactions. Sales Meetings: Allow prospects to schedule demos or sales calls in real-time through chat. Automated Reminders: Ensure customers receive timely reminders and confirmations to reduce missed appointments. Workaround: Businesses currently use third-party applications like Calendly for appointment scheduling and share booking links with contacts. However, this adds extra steps and disrupts the seamless chat experience.

Business problem: Customers don't know how their agents are using AI features Desired outcome: It would be good if customers were able to view how users are using AI features e.g AI Assist Example of statistics: Which user used the AI features Changes in messages made by the AI vs original human message

Similar to how a personal Telegram or Whatsapp account, it will be great if we can have a section (e.g. in the contact details drawer) to see all the files that we have received from the Contact.

Business problem: As a business user, I want to set business hours for receiving WhatsApp calls directly from the platform, so that I can manage availability without switching tools. Desired outcome: Configure WhatsApp call availability from one interface Reduce dependency on external settings Improve operational efficiency Use Cases: Limit incoming calls outside of business hours Align call settings with agent scheduling tools The current workaround: Can be configured on Meta Business Profile

Business problem: Currently, there is no direct way to import contacts from Salesforce into respond.io . Users have to manually export contacts from Salesforce and then import them into respond.io , which is inefficient and prone to errors. Desired outcome: Implement a feature within the Salesforce integration that allows users to import contacts directly into respond.io ideally during onboarding stage. Enable options for manual selection of contacts or contact lists to be imported. Use Cases: Selective Import: Users can manually select contact lists in Salesforce to import into respond.io for targeted messaging campaigns. Data Consistency: Regular synchronization keeps contact details consistent across both platforms, improving the effectiveness of marketing and support efforts. The current workaround: Users currently export contacts from Salesforce as CSV files and then manually import them into respond.io .

Business Problem: As a manager, I want an efficient voicemail setup, so that I can manage missed calls effectively and ensure no important communication is lost. Desired Outcome: Enable customizable voicemail messages. Provide easy access to track, listen & download voicemails. Use Cases: Capturing messages from missed sales or client calls. Quickly responding to voicemails with actionable insights. The Current Workaround: N/A