Business Problem: Currently, contact profile pictures use random colors by default, making it difficult for agents to visually differentiate contacts at a glance. For organizations managing multiple contact types—such as parents, students, and tutors—this creates confusion, especially during busy chat sessions. Desired Outcome: Provide a way to manage contact visuals more effectively, either by: Allowing a field on each contact to define a custom profile icon color programmatically (e.g., by tag, type, or custom field), or Allowing the upload of a small profile picture per contact type. Use Cases: ✅ Agents can immediately identify if they’re chatting with a parent, student, or tutor by color or picture ✅ Simplifies busy chat queues by offering instant visual cues ✅ Supports organizations that manage multiple user groups within the same workspace