Teams settings: Allow users to be in multiple teams
A
Ashwin Sadananthan
Business Problem:
Currently, users can only be assigned to one team within a single space on respond.io. This limitation restricts flexibility for users who need to participate in multiple teams, such as Customer Support and Sales, but not Management.
Desired Outcome:
Allow users to belong to multiple teams within a single space on respond.io. For example, a user could simultaneously be part of both the Customer Support and Sales teams while not being assigned to the Management team, enabling better collaboration and access to relevant resources.
N
Nataliia Fedorova
+1 we need this feature as well
N
Nabilah Binti Salleh
Merged in a post:
Granular User Permissions & Multi-Team Assignment
Taha Hilal
Request:
Assign users to multiple teams simultaneously (e.g., "Sales" + "Retention").
Agile ability to the admin to give the access for users (e.g., filter the conversations as per some tags).
O
Olman Castro
We really need this funcionality
I
Ian Goh
We need to have an user able to be assigned to multiple teams and set visibility of the chat to the team.
Scenario
We have an user which is belong to purchase team and HR. When a chat regarding HR comes, we want to set visibility for the chat to HR team, not only 1 user..
Therefore, please let us have 2 new features
- user able to be assigned to multiple teams
- assign chat visibility to the team
F
Faisal Matari
We need it as well
l
lzapata@simco.mx
Please do this update now! It's great for those of us who have different businesses and agents that we wouldn't want to have so much visibility except for certain assigned spaces. It would help us a lot!
Amalia Putrieka
Merged in a post:
Add users to different care teams (rows)
L
Luis Araujo
We have a need in multiple clients that have different departments or teams where some users attend to different topics (for example a hospital reception user who could be in the row of different departments), however there is a platform limitation where a user assigned to one row can no longer be assigned to another (attached image)
It's a need common to several customers.
Amalia Putrieka
Hi Luis Araujo, thanks for sharing your request! To help us understand better, could you please review these two related feature requests?
- Assign Collaborators to a Contact: https://respond.canny.io/feature-request/p/messages-assign-collaborators-to-a-contact
- Allow Users to be on Multiple Teams: https://respond.canny.io/feature-request/p/allow-for-users-to-be-on-multiple-teams
Let us know if your request is similar to either of these or if it covers a different scenario. We’d appreciate any additional details you can provide!
Hope to hear from you soon!
L
Luis Araujo
Amalia Putrieka is correct. It's the same as https://respond.canny.io/feature-request/p/allow-for-users-to-be-on-multiple-teams
A
Andrea Vizzari
Please add multi-team capability for a user to Respond.io !
N
Nabilah Binti Salleh
Merged in a post:
Teams: assign the same user to multiple teams
A
Abdel Rodríguez Gutiérrez
Possibility that the same user can be on different computers within the same workspace.
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