Feature Request

Business Problem: The absence of support for advanced marketing templates, such as Coupon, hinders in creation of impactful and personalized campaigns. This limitation may result in reduced user engagement and a missed opportunity to leverage the full potential of marketing efforts. Desired Outcome: Enable support for Coupon templates to Empower users to create and deliver redeemable coupons with customized details, fostering a more enticing and tailored user experience. Reference: https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates/coupon-templates

Business problem: As a user, I want the option to copy the properly formatted API payload of my WhatsApp message templates in the respond.io platform, so that I don’t have to change and test the payload before sending it through my preferred integration setup. Desired outcome: Copy ready-to-send, correctly formatted payloads Eliminate manual editing and reduce testing time Use Cases: A user copies a template payload and sends it directly via respond.io Developer API A developer uses the payload in an automation tool without modification The current workaround: Copy payload from Developer API page and change to accepted format

Similar to how a personal Telegram or Whatsapp account, it will be great if we can have a section (e.g. in the contact details drawer) to see all the files that we have received from the Contact.

Business Problem: Agents often need to manually close conversations after AI Agents when the conversation has no response, which can be time-consuming and lead to cluttered inboxes. This manual step also increases the risk of leaving inactive or completed conversations open, reducing overall efficiency. Desired Outcome: Enable AI Agents to automatically close conversations once follow-up actions are completed or when no further response is needed from the customer. This would streamline the post-engagement process and help agents maintain an organized workspace.

Business problem: As a business using Instagram, I want to send native voice and video messages, so that users receive and play them seamlessly like regular Instagram voice notes and video. Desired outcome: Voice and video messages auto and playback Native playback experience

Business problem: As a user, I want access to call data (e.g., call recordings, transcripts) via webhooks and APIs so that I can integrate call insights into my own tools and workflows for further analysis or reporting. Desired outcome: Webhooks and APIs that provide access to: Call metadata (e.g., call direction, duration, agent) Call recordings (URL or file) Call transcripts Ability to forward this data to external systems for processing (e.g., sentiment analysis, AI summary, storage) Use cases: A business sends call recordings and transcripts to an external system for AI-driven insights Businesses with their own analytics or CRM tools want to sync call data for unified reporting A support team sends call transcripts to a helpdesk system for better ticket context Current workaround: Not available - call data is not currently available via webhook or API

Business Problem: When testing an AI Agent in Test AI Agent , users can’t easily see which Knowledge Sources the AI Agent used to answer a question. This makes it hard to validate if the response is accurate or if it’s referencing the right content — especially when troubleshooting gaps or outdated info. For example, when the user is testing in Test AI Agent , they might realize the information given by the AI Agent is wrong. if the response included references to the Knowledge Source used, it would be easier for the user to check if the AI Agent pulled from the correct materials or if those materials need to be updated or corrected. Desired Outcome: Show Knowledge Source reference (e.g., file name, section, etc.) during testing so users can confirm the AI Agent is pulling from the correct materials and quickly spot missing or incorrect data.

Sometimes you may want to give access to some functions in the Settings Panel but not others. Granular permissions should allow you to set these permissions at a more granular level.

Business Problem : Many customers possess a substantial amount of knowledge sources for generating responses, surpassing the current character limit. Desired Outcome : Enhance customer experience by raising the character limit for knowledge sources, enabling the addition of more sources for response generation.

Business Problem Currently, AI Agent cannot add tags to Contacts. This limits how businesses organize and categorize their Contacts. Desired Outcome Enable the AI Agent to automatically add tags to Contacts so businesses can: Categorize Contacts based on intent, behavior, or context Keep Contacts organized with consistent tagging