Enable WhatsApp Calling for WhatsApp Business App Channels on respond.io
Ahmed Nassar
Business problem:
- If I connect my WhatsApp Business App to respond.io, I want to enable WhatsApp calling within the platform, so that my team can handle calls without switching apps and maintain full visibility over communication.
Desired outcome:
- Enable calling for WhatsApp Business App on respond.io
- Support Respond.io calling features for WhatsApp Business App channels.
Use Cases:
- Support agents taking calls directly from platform using WhatsApp Business App
- Companies wanting to log calls made via WhatsApp Business App
The current workaround:
This feature is only available on the native WhatsApp Business App and not on respond.io due to Meta limitation