AI Agent: Add Tags to Contacts
planned
Wong Yi Teng
Business Problem
Currently, AI Agent cannot add tags to Contacts. This limits how businesses organize and categorize their Contacts.
Desired Outcome
Enable the AI Agent to automatically add tags to Contacts so businesses can:
- Categorize Contacts based on intent, behavior, or context
- Keep Contacts organized with consistent tagging
A
Ankit Rauniyar null
Automatic contextual tagging of all conversations across all numbers by AI
Implement automatic contextual tagging of all conversations across all numbers using AI. The goal is for the system to continuously analyze both incoming and outgoing messages or call transcripts in real time, identifying the nuanced context of each conversation.
The AI should intelligently detect purchase intents—such as distinguishing between product interests (e.g., “used iphones” vs. “new iphones” vs. “accessories”)—and then automatically apply a corresponding tag to that recipient.
This allows us to dynamically build interest-based customer segments without manual input. Over time, these segments can be used to trigger and optimize targeted inventory alert broadcasts, ensuring that each recipient receives updates and promotions most relevant to their demonstrated interests.
A
Ankit Rauniyar null
also submitted the same feature here.
S
Shi Hui
marked this post as
planned
N
Nabilah Binti Salleh
Merged in a post:
I want a bot that can classify chats into deposit/withdrawal, other transactions, and free credits.
G
The bot should analyze all messages that customers send, whether text or images, and determine whether they are about free credits, deposits/withdrawals, or other types of transactions.
If the customer sends a slip or anything related to a deposit, the workflow should automatically tag the chat as Deposit.
If it’s another type of transaction, the workflow should tag it as Urgent.
If the customer messages about free credits, the bot should automatically tag it as Free Credit and move the chat into the Free Credit tag group.
This bot should work in the background without marking the chat as read, so that chats are automatically grouped and separated more clearly.
Would you like me to also rewrite this into a Respond.io Workflow specification format (step-by-step logic you can import or configure), so you can use it directly?
S
Shi Hui
marked this post as
under review