Access Levels: Granular User Permissions
complete
Gerardo Salandra
Merged in a post:
Hide conversations between Operators until operator is logged off then new operator can see conversation history
S
Shaun .
To use this as a sales platform. I think it would be important to hide the conversations between the operators. Only the admin should be able to see. If the sales consultants could see the other conversations they could use their leads.
If the operator is not available to take the chat then the chat would be made available to another operator and only then would the conversation be shown to the new agent/operator.
I think this would be popular feature because its how most chat platforms already work.
Mei Wei
complete
We did some improvements to Manager and Agent access level to help owners and higher-level managers to better manage their workforce. Due to the different nature of workforces, some users may need to have restrictions towards certain features.
Managers now can be restricted to contact deletion, data export, accessibility of Space Settings. Managers with any of the above restriction will not be able to perform the related task. Bear in mind, restriction to Space Settings may also restrict the user to perform any actions within the Space Settings.
As for agents, we do get a lot of feedback where the contact visibility of an agent should be limited to their assigned contacts. We took that into consideration and concluded to have different visibility options for an agent. An agent can either view all contacts, contacts assigned to his/her team, or his/her own assigned contacts only.
Read here for more information on Access Levels!
A
Admin KJP
yes,, i nedd this
Tk Chuah
Need this !
C
Celso Camargo
We also need this feature
Gonzalo Carranza
seria bueno limitar la visualizacion de los distintos operadores.
B
Biju Joy
A much needed one, look forward to this being added.
C
Cuentas Ecuabots
Sería genial poder escoger a quien le damos permisos para eliminar contactos
Gerardo Salandra
in progress
Hugo Díaz
Gerardo Salandra: OMG :-)
Gerardo Salandra
planned
Hugo Díaz
Gerardo Salandra: yes!! :-)
Load More
→