Organizations Owner Level
complete
Jerry (CEO)
Organizations will simplify how to securely manage respond.io spaces, users, and billing.
Previous Space Creator Model
In the current version of respond.io, the user who created the Space automatically became the Space creator.
The space creator controls all administrative settings, payments, and plans. This is inefficient because it creates large administrative dependencies on an individual user.
Additionally, this model makes it difficult to manage all of the spaces and users in a larger organization. While a singular space creator model works, it can present issues at scale.
Organizations Introduction
To address these problems, Respond.io is introducing a new group access model called organizations.
In a group access model such as Organizations, responsibilities and permissions are applied where it makes sense to apply them, removing the burden on an individual space creator.
All company spaces, users, and billing plans will now roll up to an organization level. A company’s organization has an organization owner, admin, and billing admin to manage administrative and billing tasks.
Advantages:
- Several Users will be able to manage Billing.
- Will provide more customization options for invoices.
- Will provide a single source of truth for SpacesandUsers. A view where all spaces and users belonging to an Organization can be managed.
- Summary of all the Spaces and how many Contacts each has.
- Will introduce new roles and permissions.
Jerry (CEO)
Merged in a post:
Reseller: Reseller Creator should not be visible in list of users.
Jerry (CEO)
Jerry (CEO)
Merged in a post:
Change Space Creator Account
B
Bernardo Gonzalez
Enable an option to change the space creator account
Mei Wei
complete
One of the biggest change we did and it's completed. We hope this makes it easier for you to manage your organization. Let us know your thoughts.
If you need to learn more on how to manage your orgnanization, please find the documentation here.
https://docs.respond.io/organization/managing-an-organization
Jerry (CEO)
Merged in a post:
Reseller: Suspend user/space
Jerry (CEO)
Reseller should be able to suspend Spaces.
During the suspension of the Space, all messages are received, but users should not be able to access the Space Dashboard.
Jerry (CEO)
Merged in a post:
Summary of all the Spaces I own and how many Contacts each has
Jerry (CEO)
Probably under Billing and possibly with an option to set a limit of contacts for each Space.
Jerry (CEO)
in progress
Jerry (CEO)
Comment from User:
Reseller Creator should not be visible in list of users. Some customers complain that an account that is not of your company is listed on the platform due to confidentiality issues.
Jerry (CEO)
Need input from resellers here! When you suspend a space (example because you customer hasn't paid), would you want your customer to still access the platform? We are thinking not allowing them to log in and providing them with an alert "Your account has been suspended, contact administrator". Thoughts?
C
Cuentas Ecuabots
Jerry (CEO): no access 💪🏼
Jerry (CEO)
Merged in a post:
The Ability to Suspend Reseller Space
I
Iaroslav Kudritskiy
If a Reseller Customer Client is not paying, the ability to suspend access to that space by all users other than the creator.