11
Reports: Include "First Response By" in Conversation List
in progress
S
Shi Hui
Sometimes the conversations got transferred from one team to another. From the conversation report, we can only know the last assignee of the conversation. There is no way to know if there is a reassignment or if it is a different user than the last assignee who gave the first response.
It would be good if we can add a column for "First Response By" to know the user who first responded to the contact.
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Y
Yihui Chan
in progress
S
Shi Hui
planned