Reports: Add "first response time" and "resolution time" breakdown table | Voters

Reports: Add "first response time" and "resolution time" breakdown table

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Shi Hui

To have a breakdown table of first response time and resolution time. (example is shown in the picture)

This would be very useful for businesses to monitor their SLA performance.

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Yihui Chan

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in progress

Shi Hui

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Donalie Yap

Hello, if it's also possible that we can disregard non-operating hours so that we can have a more accurate data analytics :)

Zoyeb B

We would LOVE this feature.