The away message is working even when we are online. it must only work once we are offline/ away and not available.

Also, a suggestion to add Away status to the agent status.

Any news? ETA?

So what's the latest on this one, it's been almost a year?

Please also consider the following to be added to the away message feature:

Different channels require different generalized away messages, and hence it would make a lot of sense to have multiple away messages saved but linked to different channels within the channel manager.

Is there an ETA?

This would be awesome: "Show Away Message only outside of business hours."

Any news about this one?

Under the same logic of the out of hours message, it is possible to create a Welcome message, programmable also, by Hour, days...