Improvements to Away Message | Voters

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101

Improvements to Away Message

planned

Gerardo Salandra

Show Away Message only when there are no active users.
Show Away Message when Assignee is offline.
Show Away Message only outside of business hours.

March 24, 2020

Gerardo Salandra

Merged in a post:

Chat online/offline notification

Tuomas Lehtinen

Show customers whether you are online or offline in chat and info how fast you will answer if you are offline.

June 26, 2019

October 8, 2020

Ron Yaari

Any news about this one?

Ferney Beltran

Under the same logic of the out of hours message, it is possible to create a Welcome message, programmable also, by Hour, days...

Fernando Leon

Good

Gerardo Salandra

Merged in a post:

Offline Leave a Message Form

Yoel Halabe

Add a "leave a message" form to be showed only when no agent is online

July 31, 2020

August 3, 2020

Gerardo Salandra

Merged in a post:

Out of Office hour auto message

Maethavee Sukul

Out of Office hour auto message

July 31, 2020

August 3, 2020

Jose Cruz

Excellent Features!!!!

Hassan Ahmed

marked this post as

planned

Raymond

@Hassan Ahmed: Hi Hassan, any date in mind for release of this issue?

Gerardo Salandra

This is what we have in mind (see image below). Can you think of any feature we might be missing?

@John Smith @Alexey Stepanov @Andres Pena @Muash Mohamed

Pablo Vergara

@Gerardo Salandra:

looks great!

Raymond

@Gerardo Salandra: Hi Gerardo, do you know the release date for this feature. We are really looking forward to it that why I ask.

Gerardo Salandra

@Raymond: hey raymond, it's still in the backlog, we are working on some other higher requested features at the moment. It might take us a couple weeks to get started with this one. We promise we will do this as soon as we possibly can :)

Raymond

@Gerardo Salandra: Thanks Gerardo. Any date already?

Gerardo Salandra

@Raymond: Hey Ray, still no ETA for this one. Currently working on some major changes on the way accounts are organized. We will review the upcoming features after this release. But this one is top 5 in the pipeline :)

Ahmed Eid

@Gerardo Salandra: Excellent feature

John Smith

How far along are you guys @Gerardo Salandra ?

Gerardo Salandra

@John Smith: we are about 4-5 weeks away from releasing this one. We are doing a major release later this week (including mobile apps and other upgrades across the platform, so our team has been rather busy), we will finalized "Away Message improvements" on the next release.

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