Improvements to Away Message | Voters

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Improvements to Away Message

complete

Gerardo Salandra

Show Away Message only when there are no active users.
Show Away Message when Assignee is offline.
Show Away Message only outside of business hours.

March 24, 2020

Gerardo Salandra

marked this post as

complete

We have incorporated this feature into v8.0 Workflows Release.

Respond.io’s Workflows offer numerous possibilities for sending an Away Message. Workflows are advanced automation triggered when a Contact starts a new Conversation with you.

The following Away Message use cases are now supported:

Send a Simple On/Off Away Message for Business
Send Away Messages When Agents are Offline
Send An Away Message Outside of Business Hours
Send Away Messages When a Dedicated Agent is Unavailable

Learn more here: https://respond.io/blog/away-message-for-business

Gerardo Salandra

Merged in a post:

Automatización del mensaje fuera de linea

Silvia García

Deberían de automatizar mensajes en horarios no laborales especificos, para no tener que estar cambiando el away message

August 26, 2021

August 30, 2021

Leon Esquenazi

The away message should be per channel, not general. It is not ok to ask a whatsapp customer for his contact details while we already have them, nor have the away message be sent while we are online.. I think each channel deserves its own settings

Ejemplo Ejemplo

we lost hope, more than a year planned, they will no longer

Soporte Multiagente

Any news? ETA?

Ibrahim Bassa

The away message is working even when we are online. it must only work once we are offline/ away and not available.

Also, a suggestion to add Away status to the agent status.

Gerardo Salandra

Merged in a post:

Automatic Away message display

José Luis Quiroz

Enable option for the message to be automatically displayed outside of service hours.

It would be required to be able to define the hours and days of service

April 5, 2021

April 6, 2021

Ron Yaari

Any news? ETA?

Alexey Stepanov

So what's the latest on this one, it's been almost a year?

Poni Divers

Please also consider the following to be added to the away message feature:

Different channels require different generalized away messages, and hence it would make a lot of sense to have multiple away messages saved but linked to different channels within the channel manager.

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