Improvements to Away Message | Voters

The away message should be per channel, not general. It is not ok to ask a whatsapp customer for his contact details while we already have them, nor have the away message be sent while we are online.. I think each channel deserves its own settings

Ejemplo Ejemplo

we lost hope, more than a year planned, they will no longer

Soporte Multiagente

Any news? ETA?

Ibrahim Bassa

The away message is working even when we are online. it must only work once we are offline/ away and not available.

Also, a suggestion to add Away status to the agent status.

Gerardo Salandra

Merged in a post:

Automatic Away message display

José Luis Quiroz

Enable option for the message to be automatically displayed outside of service hours.

It would be required to be able to define the hours and days of service

April 5, 2021

April 6, 2021

Ron Yaari

Any news? ETA?

Alexey Stepanov

So what's the latest on this one, it's been almost a year?

Poni Divers

Please also consider the following to be added to the away message feature:

Different channels require different generalized away messages, and hence it would make a lot of sense to have multiple away messages saved but linked to different channels within the channel manager.

Bernard Rodriguez

Is there an ETA?

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