We have 1 super exciting news to share with all of you on Website Chat and that is we managed to reduce the bundle size of the widget! Kudos to the developers! Now it can be on the run to be one of the lightest website chat widgets in the market. A lightweight website chat widget can load faster on the website and it can make sure your visitors will be able to the widget to direct their enquiries.
In case you didn’t spot it, we are renaming Web Chat to Website Chat in respond.io
to standardize the terms. Not to mention, there was a fresh makeover for Website Chat Customisation. Some of the highlights are as follows:-
Pop-up Message and Greeting Message
These two messages are now independent of each other where you can customise or enable them to show to your contact. Pop-up messages show in the minimized state of the website chat widget to provide a friendly experience to your website visitors. As for the Greeting message, the message will only be sent when your contact initiates a conversation.
Custom Website Chat Widget Icon
Oh, we know some customers or users love to personalize their website experience to their visitors. If you prefer to use a custom icon as the widget icon, you can upload an icon to show on the website. Tips: Use a square brand logo. That will help to create a brand identity
Multiple widgets on your website? Worry not, you can now customize the position of the website chat widget. You can add align to the left or right of the page, add horizontal or vertical spacing to the widget.
We are giving you all the flexibility to change any text on the website chat widget from the title, button text and placeholder text. We understand from our customers and users that they would like to create a personalized website chat experience for the website visitors.
Custom Link and Custom QR
You can now upload custom links or custom QR on the website chat widget if you want to direct your visitors to navigate to a certain link.