A
Alyaa See
Business Problem:
Today, when a business sends a WhatsApp Template or an interactive message (Quick Reply, list, or CTA button), AI Agent never sees it — the message is dropped before it reaches the agent. So when the contact replies, AI Agent has no record of what was asked or which options were offered.
For example:
  • Business sends a carousel template: "Check out our best sellers — Apple RM9 / Orange RM8"
  • Contact: "How much for two apples?"
  • AI Agent: "Sorry, which item are you referring to?"
The same applies to interactive messages — business offers "Track Order / Return Item / Talk to a Human", the contact replies "None of those", and AI Agent has no idea what was just declined.
Desired Outcome:
Pass WhatsApp Templates and interactive messages into the AI Agent's context, so it can read:
  • The template body with variables filled in, plus header text and button text
  • Each carousel card individually, rather than flattened into one block
  • The full list of options offered in a Quick Reply or list message
  • Which option the contact actually tapped