Your AI Agent now reads the content of the message types it used to miss. Shared locations arrive with the address, Contact cards with the name and number, Instagram Story replies with the reply text, and emails with the subject line and attachment names. Videos, files, and stickers come through with their filename, enough for your AI Agent to acknowledge what it received.
On WhatsApp, this opens up commerce. Your AI Agent sees catalog products and completed orders with names, prices, and quantities — enough to answer "is this still available" or sort out a wrong-item complaint without pulling in a human agent.
Your AI Agent also reads what your own business sent. Cards, quick replies, and WhatsApp templates, including carousels, are no longer invisible to it. A reply like "the second one" or "none of those" now makes sense, because the agent remembers the options it offered.
Every published AI Agent picks this up automatically — remove any instructions that ask Contacts to resend or restate a message.