AI Agents can now add or remove Contact tags during conversations, making it easier to categorize Contacts and personalize customer experiences automatically.
What’s new
- 🏷️ Tag updates:Let AI Agents add or remove existing tags based on conversation intent, behavior, or context.
- ⚡ Automation-friendly:Use tags to enable the right actions at the right time.
- ✨ Easy tag selection:Use%to select tags directly from your workspace when configuring instructions.
Learn how to set it up here.
📺 But that’s not all! AI Agents can now adapt how they respond and act based on the channel (e.g. WhatsApp, TikTok, Messenger and more) —
adjusting tone, length, style, and actions
so conversations feel more natural, relevant, and engaging from the very first message. Learn more here.