Feature Request

Currently a user can only send Broadcast from the web browser. However, some users use the mobile app more often than the web browser. It would be great to view, configure, and send Broadcasts on the new mobile app. Read about the new mobile app here: https://respond.canny.io/changelog/chat-on-the-go-with-respondios-new-mobile-app

Platform Problem Currently, a user can only view and configure their list of Contacts from the web browser. Desired Outcome It would be great if the Contacts module was on the new mobile app too. Note: You can still add a new Contact individually on the Messages module, and view and edit a Contact's profile in the Contact's conversation. Read about the new mobile app here: https://respond.canny.io/changelog/chat-on-the-go-with-respondios-new-mobile-app

Currently a user can only view the Dashboard from the web browser. It would be great if there was a Dashboard on the new mobile app to monitor my workforce. Read about the new mobile app here: https://respond.canny.io/changelog/chat-on-the-go-with-respondios-new-mobile-app

Currently a user can only view and configure their Workflows from the web browser. It would be great if the Workflows module was on the new mobile app too. Read about the new mobile app here: https://respond.canny.io/changelog/chat-on-the-go-with-respondios-new-mobile-app

Business problem: As an agent on the go, I want to handle support Channel calls such as WhatsApp, Messenger, etc. directly from the mobile app, so that I can provide seamless customer service without being tied to a desktop. Desired outcome: Allow agents to initiate and receive calls via the mobile app. Use Cases: Agents resolving customer issues while traveling. Field agents managing customer calls during site visits. The current workaround: N/A

Business Problem: Currently, the mobile app does not offer the option to download videos directly from the conversation. This limitation affects users who need to access video content offline for various purposes, such as reviewing customer inquiries, sharing information internally, or following up on discussions. Desired Outcome: Download & Share Videos: Enable users to download & share videos directly from conversations on the mobile app.

Currently a user can only view and configure their Workspace Settings from the web browser. It would be great if these settings were on the new mobile app too. Read about the new mobile app here: https://respond.canny.io/changelog/chat-on-the-go-with-respondios-new-mobile-app

Currently a user can only view and configure their Organization Settings from the web browser. It would be great if these settings were on the new mobile app too. Read about the new mobile app here: https://respond.canny.io/changelog/chat-on-the-go-with-respondios-new-mobile-app

Desired outcome: It would be great if I could manage the custom inbox settings on the mobile app. Share Rename Edit Delete Limitation: Currently a user can manage custom inbox settings from the web browser.

Desired outcome: It would be great if I could create a custom inbox on the mobile app. Limitation: Currently a user can create a custom inbox from the web browser.