Mobile App: Support Channel Calls on the Mobile App
complete
Ahmed Nassar
Business problem:
- As an agent on the go, I want to handle support Channel calls such as WhatsApp, Messenger, etc. directly from the mobile app, so that I can provide seamless customer service without being tied to a desktop.
Desired outcome:
- Allow agents to initiate and receive calls via the mobile app.
Use Cases:
- Agents resolving customer issues while traveling.
- Field agents managing customer calls during site visits.
The current workaround:
- N/A
M
MC-Masterchat Savdy
What about Messenger call directly from the mobile app?
N
Nabilah Binti Salleh
MC-Masterchat Savdy: Hi! Thank you for your question! At the moment, Messenger calls are not yet supported on the mobile app. We understand how valuable it would be to handle these directly from mobile, especially for agents on the go.
We will keep you posted when the feature launches :)
M
MC-Masterchat Savdy
Nabilah Binti Salleh Thanks dear
N
Nabilah Binti Salleh
complete
WhatsApp Calls are now on mobile! 📱🎉
You can now make and receive
WhatsApp calls
directly from the respond.io mobile app.What’s new
:- Inbound and outbound calling on WhatsApp
- Push and in-app call notifications
- Call history and call logsin conversations
Stay connected on the go—just like on the web app!
Need help? Visit our Help Center or contact support.
A
Andrea Moretti
Yes, please it would be definitely useful
Flor Kbu
Please! This is super important. If you can already receive WhatsApp calls, let the notification ring in the app as well. Not just on a desktop computer.
S
Shi Hui
in progress
JLL Tung
yes please! fast fast
S
Shi Hui
planned