Mobile App: Support Channel Calls on the Mobile App
in progress
Ahmed Nassar
Business problem:
- As an agent on the go, I want to handle support Channel calls such as WhatsApp, Messenger, etc. directly from the mobile app, so that I can provide seamless customer service without being tied to a desktop.
Desired outcome:
- Allow agents to initiate and receive calls via the mobile app.
Use Cases:
- Agents resolving customer issues while traveling.
- Field agents managing customer calls during site visits.
The current workaround:
- N/A
A
Andrea Moretti
Yes, please it would be definitely useful
Flor Kbu
Please! This is super important. If you can already receive WhatsApp calls, let the notification ring in the app as well. Not just on a desktop computer.
S
Shi Hui
in progress
JLL Tung
yes please! fast fast
S
Shi Hui
planned