Feature Request

Users are able to input their welcome text in the Popup Message field. However, if they have a global audience, their audience will only see the welcome text in one language. Ideally there is a solution to translate the welcome text into the visitor’s language, so that it’s more personalized for each visitor. For example, detect the visitor’s browser language to translate the text to their chosen language.

Desired outcome Respond AI should generate answers based on the language saved in the contact field or profile settings.

Desired outcome Add Malay language support on the platform.

Currently, we are not able to add or update the value of "Country" and "Language" Contact Fields using Contact Import. We can only update manually from the Contact Details side drawer. It would be good if it can be mass-updated through Contact Import.

Currently, if WhatsApp templates are translated to different languages, it creates new selections of templates (refer to attached pic). It might be challenging to find the correct language if one template got translated to a lot of languages. Agents might potentially choose the wrong one to be sent. It would be good if we can have a filtered view of templates while viewing and sending templates based on the languages.

Kindly add this language support.

Desired outcome It is important to also add Brazilian Portuguese language support on the platform. Current limitation Only European Portuguese is available on the platform.

Translate the Platform and Documentation into additional languages.

Please add Filipino to your languages! We need to use it for communications.

If I have a "Ask a Question" step of multiple-choice type and the options are numbers (e.g. 1, 2, 3). The contact replies to the question not using the quick replies but by typing the numbers. Since our keyboard is Arabic, the number will be in Arabic too. The validation will not pass and the contact will always go into the failure branch. Hope this issue can be fixed! Please advise Arabic numbers as below ("٠", "0"); ("١", "1"); ("٢", "2"); ("٣", "3"); ("٤", "4"); ("٥", "5"); ("٦", "6"); ("٧", "7"); ("٨", "8"); ("٩", "9"); thanks