Workflows: Handling "Send a Message" Step Failure
complete
A
Alexander Shakhov
Please add a failure branch for "Send a Message" step in Workflows.
We send WhatsApp Template Messages to customers when a tag is assigned to them. Sometimes the contact number is not linked to WhatsApp and resulting in the messages not being sent. It would be good if we can handle this error in another branch for e.g add another tag to process those contacts later.
Y
Yihui Chan
complete
We have now introduced a new Failure Branch for the "Send a Message" and "Ask a Question Steps". Now you can tailor your Workflow to handle scenarios where messages are unable to be sent so Contacts are still able to receive your attention.
Y
Yihui Chan
in progress