Workflow Step: Eject Contact from Workflow
complete
S
Shi Hui
Currently, there is no way to stop a Workflow for a Contact if the Contact is in the midst of a Workflow.
In conjunction with a trigger to allow users to start a Workflow manually (Shortcut) from the message module, a step to allow users to ejects contact from a specified workflow will be very helpful. For e.g. build a workflow with Shortcut trigger and a step to eject contact from the onboarding workflow.
The step will also be useful if we want to make sure to stop other workflows before continuing with the other steps added in the current workflow.
N
Nabilah Binti Salleh
complete
Hi everyone, a quick update — this feature is already available!
You can now stop workflows directly from the Inbox module, but first, you'll need to
enable the setting in the Workflow
:- Go to the Workflow overview page, click the Action menu, and open Workflow Settings, OR
- In the Workflow builder, click the Settings icon and toggle on "Allow users to stop this Workflow for a Contact."
Once enabled, from the
Inbox module
, you can:- View and search ongoing workflows for a contact
- Stop a specific workflow or Stop all workflows for a contact
This gives agents greater control in real-time — allowing them to intervene when needed, improve responsiveness, and deliver a smoother customer experience.
Learn more:
- Enabling workflow stop actions in Workflow Settings: https://help.respond.io/l/en/workflows/workflows-overview#stopping_workflow_s_for_a_contact
- Stopping workflows for Contacts from the Inbox module: https://help.respond.io/l/en/inbox/inbox-overview#ongoing_workflows
N
Nabilah Binti Salleh
complete
Hi everyone, a quick update — this feature is already available!
You can now stop workflows directly from the Inbox module, but first, you'll need to
enable the setting in the Workflow
:- Go to the Workflow overview page, click the Action menu, and open Workflow Settings, OR
- In the Workflow builder, click the Settings icon and toggle on "Allow users to stop this Workflow for a Contact."
Once enabled, from the
Inbox module
, you can:- View and search ongoing workflows for a contact
- Stop a specific workflow or Stop all workflows for a contact
This gives agents greater control in real-time — allowing them to intervene when needed, improve responsiveness, and deliver a smoother customer experience.
Learn more:
- Enabling workflow stop actions in Workflow Settings: https://help.respond.io/l/en/workflows/workflows-overview#stopping_workflow_s_for_a_contact
- Stopping workflows for Contacts from the Inbox module: https://help.respond.io/l/en/inbox/inbox-overview#ongoing_workflows
T
Telenet Peru
I need that