WhatsApp: Send Template Messages while a 24h Session is open
complete
B
Bernardo Gonzalez
Enable an option to send Template Messages (Text, Media & Interactive) while the Session Message is still open.
Gerardo Salandra
This will become more relevant in February when WhatsApp moves to conversation-based pricing. As the charges won't depend on the messages sent, we should allow agents to use Template Messages more freely.
S
Shi Hui
complete
Judging by the demand, this is going to be popular! Now you can send WhatsApp Message Template during conversations. Simply click on the WhatsApp Message Template icon at the bottom of the message composer and select the desired template 💬 . This is the messaging shorthand you’ve been waiting for.
Gerardo Salandra
in progress
Gerardo Salandra
This will become more relevant in February when WhatsApp moves to conversation-based pricing. As the charges won't depend on the messages sent, we should allow agents to use Template Messages more freely.
Gerardo Salandra
under review