WhatsApp Fees: Generate invoice for each WABA top up
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Zy
Platform limitation:
Currently, a monthly invoice for WhatsApp fee usage is generated at the start of each month and is accessible via Usage History. However, for individual WABA balance top-up transactions, only a receipt is generated — not a formal invoice.
Desired Outcome:
It would be highly beneficial if users were able to access the invoice for every top up transaction that they make.
Note: Existing behavior
How invoicing works for WhatsApp fee top-ups
It’s issued monthly, based on actual usage, not on each top-up.
- Top-up → receipt: when you top up WhatsApp fees, the money is added to your balance but hasn’t been spent yet. That’s why we issue a receipt for the top-up instead of an invoice. The receipt shows the amount and payment method, which confirms we received the payment.
- Monthly usage → invoice: each month, as WhatsApp messaging fees are deducted from your balance, an invoice is generated for exactly the amount used. Your finance team can use this invoice for accounting and reporting.
- Unused balance: unused balance can be refunded if you cancel or disconnect phone numbers from the WABA.
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Laurent Balssa
It's a real problem, we need an invoice for our accounts
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Carmen Moreno Ruiz
In Spain it is necessary to have the invoice corresponding to the disbursement made. The receipt is not enough for management to recognize these payments as a deductible expense in the company. If they want to provide services in Spain in a serious and professional manner, they must generate invoices to the customer who makes the disbursements.
Antonio Monge
I need the invoices to justify the expense with my company, a receipt is not enough, since it means that this expense has to come out of my personal salary. Please send me the bills please
Erika Andrea C'
Preferably, we would also like the WABA balance top-up charges to be issued with official invoices, because currently we only see receipts.
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Alyaa See
Hi Erika Andrea C', thank you for your feedback.
Yes, your feedback is aligned with this request — specifically, having official invoices issued for WABA balance top-up charges instead of only receipts.
We’ve noted this and will continue tracking the request.
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Cuentas Ecuabots
WhatsApp usage usually is payed for by final client so they need to have invoices under their name. To be able to edit details of invoices separately from account invoices would solve this
Gloria Esther Guzman
Do you have an estimated date for this?
Amalia Putrieka
Gloria Esther Guzman: Hi, thanks for reaching out!
While we can't provide an estimated date at the moment, we'll keep you posted as we actively work to improve our platform experience :)
Jordi Agustí
We need and invoice for that top ups please. As a company we need these invoices to comply with tax regulations.
Antonio Monge
Jordi Agustí we are the same, be careful not to make a charge without an invoice...
Dr. Mohammad Ali
Yes, for business Top Up invoices must be there. Receipts can't be enough proof as it doesn't have company details, so no supporting document, then.