WhatsApp Business App (Coexistence): Create Contact with Correct Name from Echo Messages
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Business Problem:
- As a sales agent using Respond, I want to see the correct contact name when a Contact is created via an echo message (a message sent from the WhatsApp Business App), so I don’t have to rely on the generic name. Currently, contacts created this way display a generic name instead of the actual contact’s name, making it harder to engage personally and efficiently.
Desired Outcome:
- Auto-create the contact with the actual name when the contact is created via an outgoing message from the WhatsApp Business App
Current Workaround:
- Manually ask the customer for their name or check WhatsApp Business App, then update the contact info manually.
Important Note:
- This is a known limitation due to Meta’s platform policy. We are actively working with Meta to explore solutions and will update this request if the policy changes or alternatives become available.