Business problem:
  • As a business using for customer engagement, I want to add a mix of CTA and Quick Reply Buttons when creating WhatsApp templates, so that I can provide more dynamic and effective communication options.
Desired outcome:
  • Flexibility to mix different types of buttons in a single template.
Use Cases:
  • Enhance user interaction by providing both immediate actions and additional information requests.
  • Increase engagement rates by tailoring button options to different communication strategies.
The current workaround:
  • Create templates directly on Meta Business Manager then sync to