Voice AI Agent: Support French & Brazilian Accents
planned
Susana Cerezo
Business Problem
The current Voice AI Agent does not support several native dialects and regional accents.
For businesses operating in specific markets, using an existing voice with a less suitable or non-local accent can negatively impact:
- Customer trust
- Perceived professionalism
- Cultural accuracy
- Overall call experience
In some cases, existing voices may sound unnatural or less localised for the target region.
Desired Outcome
Provide additional regional accent options within Voice AI Agent to better support localised customer experiences.
New accent options:
- French accent
- Brazilian accent
This allows businesses to select a voice that better reflects their target market’s pronunciation, tone, and cultural expectations.
A
Alyaa See
Merged in a post:
French accent for the voice agent
Lica Crédit
For France and Switzerland, the accents provided are not suitable for use in French. At the very least, they do not allow for clear understanding of the voice, and they are actually quite difficult to listen to. It would be great if a French voice option could be added so that the 75 million French speakers in France and Switzerland can take advantage of this feature. Thank you in advance.
S
Shi Hui
updated the status to
planned
N
Nabilah Binti Salleh
Merged in a post:
AI Voice Agent: Native Portuguese (Brazil) voice support
L
Luis Araujo
Business Problem
For businesses operating in Brazil, having a natural and culturally accurate Portuguese voice is critical for customer experience. Currently, the available voice options do not include a native Brazilian Portuguese voice, resulting in speech that sounds more like Spanish-accented Portuguese.
This creates a noticeable and unprofessional experience for Brazilian customers.
Current Limitation
There is no native Portuguese (Brazil) voice option available in the AI agent voice settings. Existing voices do not accurately reflect Brazilian pronunciation and tone.
N
Nabilah Binti Salleh
Hi Luis Araujo - thank you for your request. Currently, our AI agents' voice capabilities do support Portuguese, although the default language is English. Read more here.
L
Luis Araujo
Nabilah Binti Salleh the problem is that we can't find native Portuguese in the voice options, so it sounds like a Hispanic trying to speak Portuguese. That is a problem for Brazil.
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