TikTok: Auto-Reply to DMs from Public Post Comments
Irving Ariel Anglon Arias
Business Problem:
Currently, businesses using TikTok cannot automatically initiate a direct message (DM) response based on specific wording in public post comments. This limitation affects engagement and lead conversion, as businesses must manually monitor and respond to comments requesting further contact.
Desired Outcome:
Enable businesses to automatically reply to a comment and send a DM if the comment contains predefined keywords or phrases. This feature should:
- Detect specific words in a comment (e.g., "Please contact me", "I need more info", "Interested")
- Reply publicly to acknowledge the request.
- Send a DM to the commenter with additional details or next steps.
L
LH
Hi,
I guess this hasn't been developed yet.
Can you think of a temporary workaround, while we wait for a more permanent solution?
Thanks
N
Nabilah Binti Salleh
LH: Hi there, thanks for raising this! Currently, TikTok does not support this capability, so there isn’t an available API we can use to enable the feature yet.
As a temporary workaround, you could reply publicly to the comment and encourage the user to send a direct message to your business instead.
L
LH
Hi,
Any news on this?
I'm not sure I understand into which post has this been merged with or from.
N
Nabilah Binti Salleh
Hi LH, thank you for your interest. We’ll be sure to let you know as soon as there’s progress on this. Appreciate your patience!
N
Nabilah Binti Salleh
Merged in a post:
Tiktok DM Channel
I
Isaac Meneses
I recently launched an ad campaign on TikTok and discovered that we can receive DMs from prospectors. I’d like these DM messages to be integrated into Respond.io, just like Meta DMs are.