Sync Read Status Between Respond.io and Meta Business Suite
Ahmed Nassar
Business problem:
- As a customer using Respond.io to manage Facebook Messenger conversations, I want messages marked as read on Respond.io to also be marked as read in Meta Business Suite, so that I can avoid inaccurate unread message notifications and maintain reporting accuracy in Meta Business Insights.
Desired outcome:
- Messages marked as read in Respond.io sync as read in Meta
- Accurate message read status across both platforms
- Reliable reporting in Meta Business Insights
Use Cases:
- Prevent team confusion caused by unread flags in Meta
- Maintain accurate engagement metrics in Meta reporting
The current workaround:
- N/A