I
Isaac Meneses
Business Problem:
Timely responses are crucial for maintaining customer engagement and optimizing communication strategies. However, the platform currently lacks a built-in feature to track response deadlines, whether for customer replies or internal user follow-ups. This limitation makes it difficult to:
  • Identify contacts who haven't responded within a set timeframe, limiting remarketing opportunities.
  • Track agents or users who are slow to respond, impacting service efficiency.
  • Automate reminders or escalation actions based on missed deadlines.
Without this visibility, businesses struggle to maintain proactive engagement and ensure responsiveness across conversations.
Desired Outcome:
Introduce a customizable response deadline tracking feature that enables businesses to:
  • Set deadlines for customer responses to trigger remarketing efforts for inactive contacts.
  • Monitor agent/user response times to improve follow-up efficiency and internal accountability.
  • Automate actions such as sending reminders, escalating unresolved conversations, or re-engaging inactive leads.