Settings: 24 hour format time display option
Spacenter
Business Problem:
Currently, the platform displays times in the 12-hour (AM/PM) format. For teams operating in regions where the 24-hour format is standard — such as Israel and most countries outside the U.S. — this can lead to confusion and reduce clarity when tracking activities, messages, and reports.
Desired Outcome:
Provide an option to switch the time display format from 12-hour (AM/PM) to 24-hour.
This setting could be implemented in one of the following ways:
- As a global workspace setting, affecting all users within the organization.
- As a personal preference under each user’s profile settings, allowing individual customization.
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N
Nabilah Binti Salleh
Merged in a post:
Support 24h format for Time field.
Luca Alfani
Please add support for 24h format in the Time field instead of AM/PM
N
Nabilah Binti Salleh
Merged in a post:
Add a 24-hour time format option (or derive it from the selected interface language)
Abdulsamet Ileri
respond.io shows all timestamps as 12-hour with AM/PM (06:55 PM) and there is no setting to change it — support confirmed this. Most countries outside the US use the 24-hour clock; our team is in Turkey and writes 24-hour time everywhere else.
Two possible fixes, either works for us:
- Derive the format from the interface language already selected in Personal Settings > Profile (Türkçe, Deutsch, Français, Русский… → 24h). No new UI needed.
- Add an explicit 12h/24h preference per user, next to Language and Dark Mode.
It affects the Inbox, Contacts, Dashboard, Reports and — most importantly — broadcast scheduling and workflow business hours, where confusing 07:00 with 7 PM is a costly mistake.