Brand new module with graphs, user-specific metrics, and analytics.
=> New Filters
  • Filter by Date Range (Custom Ranges)
  • Filter by Channel
  • Filter by User/Team
=> New Metrics/Graphs
  • No. of conversation started.
  • No. of conversation marked done.
  • No. of new contacts.
  • No. of pending contacts.
  • No. of total contacts.
  • No. of deleted contacts.
  • No. of messages sent.
  • No. of messages received.
  • Response Time: Total Average
  • Response Time: Average First
  • Response Time: Max.
  • Resolution Time (From Pending to Done, excluding time snoozed)