Advance Analytics | Reports 2.0
complete
Gerardo Salandra
We are working on improving the reporting capabilities of the platform even further. In the next release you will be able to find the following metrics on reports:
New Conversation Reports:
- Conversations Closed by Category
- Conversation Notes
New User Reports:
- Conversation Assigned
- Unique Contacts Closed
- Messages Sent
New Contacts Report:
- Contacts Added
- Contacts Deleted
- Contacts Imported
New Messages Report:
- Messages Sent by User, Channel, Team
- Messages Received by User, Channel, Team
- Amount of Template/Tag messages sent
- Messages sent with errors
New Assignment Metrics:
- Contact Assignment Logs
- Comment Logs
Plenty of other improvements will be added, e.g. search functionality on tables.
F
Flavio Alvarez
- Online user time
- Users absent time
- Offline user time
Mei Wei
complete
In v7.5, we did a basic version of reporting consists of the important metrics that is important to your organization. After a few iterations, we decided to dig deeper and built an advanced version of this module to provide more insights on your space's Conversation, Contacts, Users, Messaged and Logs. Go check it out and let us know what you think about it.
Documentation Link : https://docs.respond.io/reports
Gerardo Salandra
H
Hasnat Jamil
Aha loved to see them in progress!
C
Cuentas Ecuabots
Hello, It would be great if we could be able to measure chatbot interactions as well as users. Also are we going to be able to export actual conversations and not only logs of the conversations?
Gerardo Salandra
Cuentas Ecuabots: dialogflow/chatbots metrics is something you will have to get from our chatbase integration. There will be some metrics on respond.io that will help you get a better insight of your chatbot interactions e.g. messages sent by dialogflow, but they will be rather basic.
Regards Messages Export, you can refer to this thread: https://respond.canny.io/feature-request/p/export-messages
Gerardo Salandra
in progress
Gerardo Salandra
Merged in a post:
Report, Analytics, Insight Module | Enhanced Analytics
Hassan Ahmed
Brand new module with graphs, user-specific metrics, and analytics.
=> New Filters
- Filter by Date Range (Custom Ranges)
- Filter by Channel
- Filter by User/Team
=> New Metrics/Graphs
- No. of conversation started.
- No. of conversation marked done.
- No. of new contacts.
- No. of pending contacts.
- No. of total contacts.
- No. of deleted contacts.
- No. of messages sent.
- No. of messages received.
- Response Time: Total Average
- Response Time: Average First
- Response Time: Max.
- Resolution Time (From Pending to Done, excluding time snoozed)
Gerardo Salandra
M
Mbekezeli Mhlanga
Hello , i just dropped in to say this feature will be greatly appreciated. I would like to be able to see reports on how my agents are using and if possible to allow the client to rate the service after the session has ended like for example if the agent marks it as done the customer gets an automated massage asking them to rate the level of service they received and that shows up in the report.
Alexander Hecking
Hi,
I would like to know how long it usually takes us to respond to customer messages (not just the initial message).
Ideally I would like to see the below kpi's on a daily basis per channel. Can you tell me what the progress is here. I am also happy with a csv export or API of the messaging timestamps.
No. of messages sent by channel
No. of messages received by channel
Response Time: Total Average
Response Time: Max.
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