Business Problem:
Respond.io’s notification system currently sends a notification in the notification centre when a Contact is unsnoozed when the snooze duration runs out. This notification is enabled by default and cannot be turned off unless the notifications are turned off entirely from Settings. For users managing a high volume of notifications from incoming messages, these unsnooze notifications can become disruptive.
Desired Outcome:
Provide a notification setting that allows users to disable notifications in notification centre for system-unsnoozed Contacts, giving them more control over their notification preferences.