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Iaroslav Kudritskiy
Business Problem:
Businesses using Twilio for voice communications currently lack the ability to integrate it as a VoIP channel within respond.io. This limits teams from managing calls alongside messaging channels in a unified platform, reducing workflow efficiency and visibility into customer interactions.
Desired Outcome:
Enable Twilio Voice to be added as a channel on respond.io so users can make and receive calls directly from the platform. Key expectations include:
  • Inbound and outbound call support via Twilio
  • Call logging and recordings within the contact’s conversation timeline