Messages: Message & Comment Differentiation
complete
A
Anas Ibrahim
Desired outcome
A setting to change the background colour (or any sort of differentiation) for both the conversation and comment sections.
The purpose is to notify or highlight to the user on their current typing environment. This is to avoid sending the wrong messages (messages that are intended to be sent in comment) to customers.
This is important since we still can't delete the messages and undo the mistakes.
Amalia Putrieka
complete
We’ve updated your messaging experience! Messages and internal comments are now clearly separated into different sections and distinguished by unique colors for easier navigation.
Discover all the details of our latest Inbox module enhancements by visiting below link
https://respond.canny.io/changelog/inbox-module-engage-more-with-your-customers-on-respondio
Amalia Putrieka
in progress