Messages: Improve multiple choice buttons for WhatsApp
B
Bevatel Test
Our customers found it's hard to understand that they should press the hub button to show the popup to choose a choice, then they don't complete the workflow and agents have to talk instead of chatbot.
Desired outcome:
Make the multiple choices as buttons, instead of the current hub button, as the attached screenshot.
N
Nabilah Binti Salleh
open
Y
Yihui Chan
Desmond Fong
Yes, that would be great and can see all the option one shot
M
Mutual Pyme
Very interesting, it would be very good if it were achieved, since as Bevatel Test says it is difficult to see even the button to open the multichoise.
S
Shi Hui
HI Bevatel Test, as far as I know, WhatsApp only supports up to 3 buttons for interactive messages. If we have more than 3 options, then we have to use a list message (like the hub button). I am wondering how can we achieve the case like the one you shared in the screnshot (having more than 3 buttons), would you mind sharing with me where do you get the screenshot? Thanks!
B
Bevatel Test
Hello Shi Hui, Thanks for replying to our case. I got the screenshot from this number +966548414835.
V
Vachan Kudmule
List Messages allows upto 10 Options
H
Hassan Ahmed
i support that it will be easier than the hub buttons
G
Gaber Mohamed
Yes we interest on that