Messages: Forward Messages to another Contact.
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Bernardo Gonzalez
Enable forwarding messages from one Contact to another.
Use case:
- When you have external party/vendors that are not users on respond.io, you should be able to forward a message for review or analysis.
Syeda Zainab
I need to forward same messages to another chat. This feature is really needed. kindly consider it
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Prism Admin
As an Influencer Marketing Agency, the influencers send us the content for approval, we need to download it from Respondio, save it in the photo gallery (or desktop if web), open Whatsapp and send the image or MP4 to the client. It would be really helpful to be able to forward from Respondio (influencer chat) to Whatsapp (client chat). This is keeping half of our team from using the platform due to the double work it represents.
Issac Rosenberger
This is a deal breaker
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Iaroslav Kudritskiy
Issac Rosenberger: Please help us understand what business problem this solves.
Issac Rosenberger
Iaroslav Kudritskiy: Forwarding messages to an external party/vendor. this feature is natively supported on WhatsApp Telegram and other Omni-Channel solutions
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Iaroslav Kudritskiy
Issac Rosenberger: Hi Isaac thanks for your feedback. I understand the feature, but it is important for us to understand the business problems or use cases that can be solved with the feature. Do you have one or two examples of business processes or workflows where the forwarding feature would be useful?
Issac Rosenberger
Iaroslav Kudritskiy: When you have external party/vendors that are not users on respond.io. You should be able to forward a message for review or analysis.
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Iaroslav Kudritskiy
Issac Rosenberger: Thanks Isaac that is the kind of info we are looking for. If you have any additional insight on businesses cases for forwarding messages please don't hesitate to share.